Business Process Analyst

2 weeks ago


Abu Dhabi, United Arab Emirates ParamInfo Full time

**Experience**:5-7**Posted**:16 Apr,2024**Location**:United Arab Emirates**Job Title**: Business Process Analyst**Location**: ABU DHABI**Role & Responsibilities**
- Carry out feasibility study and provide developed business cases for business process improvement projects.
- Collaborate with business partners to elicit, analyse, and document business requirements.
- Collaborate with stakeholders to identify, prioritize, measure and improve business processes across different departments.
- Facilitate process workflow modelling to collaborate on process improvements, automation capabilities and clearly defined end to-end use cases.
- Review information and trends to ensure that the output of processes achieves the desired results and that services meet agreed service levels.
- Participate in the development and review of systems, policies and procedures in accordance with the best practice and standards to enhance service delivery.
- Design and document future state business process, including workflow diagrams, process maps and standard operating procedures.
- Provide ongoing support and guidance to cross functional team throughout the process improvement Lifecyle, including change management and training activities.
- Utilize analytical tools and techniques to assess process performance metrics and identify opportunity for optimization

**Key Requirements & Qualification**
- Minimum 5 years of relevant experience
- ** Insurance Domain Must**:

- Bachelor’s degree in business administration, management information systems or related field.
- Prior consulting/business process modelling experience is a must.
- Proficiency in process modelling tools such as Visio, BPMN
- Lean six sigma, Business Process Management or Project Management Certification is added advantage.

**Skills and Competencies**
- Strong understanding of Business Process Modelling
- Ability to document and diagram use cases, systems & business processes.
- Strong level of customer service orientation and professionalism in all interactions
- Strong facilitation and presentation skills.
- Very good command of written and spoken English; Knowledge of Arabic language is an advantage.
- Ability to handle multiple projects in a fast-paced environment.
- Effective communication and stakeholder management skills.
- Excellent problem solving and analytical skills.
- Good knowledge of health insurance concepts is added advantage.
- Proven track record of successfully leading process improvement initiatives from conception to implementation

**Required Skills**:
**Skill**

**Years**

**Months**

**business processes**

**6**

**0**

**Insurance Domain**

**6**

**0**

**business cases**

**6**

**0**

**Stakeholder Management**

**6**

**0**

**MS Visio**

**6**

**0**

**BPMN**

**6**

**0**

**Business Process Modelling**

**6**

**0**

**use case diagram**

**6**

**0**

**process improvement**

**6**

**0


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