Ecommmerce Head

Our client is a well-established Retail conglomerate, looking to expand their operations further in the GCC. Needs a Head of Ecommerce to be a part of their team in Dubai, UAE.

**Responsibilities**:
Develop the vision for how to win in FMCG on eCommerce end-to-end (from category development to supporting our evening frame to recommendations such as sampling)
Responsible for keeping track of insights on customer journeys, customers experience expectations across channels and platforms
Drive site experience optimizations (browse/search, mobile/desktop)
Drive content excellence in partnership with digital shelf lead
Coordinating with all internal stakeholders such as the market insights team, eCommerce consumer experience leads in the divisions, marketing stakeholders & account managers
Play a leadership role in developing a vision for the future of consumer product's experience online to inspire retail partners
Provide strategic guidance, vision & and best practices to brands across key eRetail customers
Develop unique upskilling programs for internal teams to better understand our unique customer positioning, and produce reverse upskilling for our retailers to learn about our unique communities and how they engage with our retailers
Ensure customer experience fundamentals and vision are articulated to inspire Amazon, Noon and additional retail partners.
Provide eCommerce point of view on key topics, facilitate thought leadership and sharing
Lead solution-oriented feedback sessions with internal stakeholders to identify channel blockers and pain-points across eCommerce and supporting functions such as eCommerce teams, supply chain, technology, media, etc
Create high visibility presentations with industry insights and best practice frameworks
Partner with Divisional and Global counterparts on identifying pilot opportunities for eCommerce growth. Manage execution of pilot programs.
Synthesize eCommerce performance results around peak moments
Understand the competitive landscape and white space opportunities

**Position Requirements**:
7 to 10 years of progressive experience managing high-volume business-to-consumer eCommerce
Proven collaborator with cross-functional stakeholders
Excellent communication skills this job will be retailer-facing and interact with the leadership
Strong understanding of the consumer decision journey and FMCG category
Passion for data and analytics to marry consumer insights and data to illustrate opportunities
Demonstrated experience using hard data and metrics to measure performance, determine improvements and innovations, and support project requests from partner teams
Speed, flexibility, and agility
Strong understanding of the digital marketing ecosystem
Ability to partner with internal and external groups to implement new tools and services across the group
Able to clearly communicate eCommerce concepts to an audience with a wide variation in an eCommerce experience
Attention to detail, and creativity in problem-solving
Full omni-channel mentality, customer-centric background
Exceptional oral, written, and interpersonal communication/presentation skills
Strong organizational and follow-up skills
Ability to work independently within a rigorous deadline schedule
Ability to function in a fast-paced, rapidly changing environment