Customer Experience Team Leader
1 month ago
Customer Experience Team Leader (UAE National)
Make a difference every day
We are a multinational organisation with a global team of 50,000 colleagues. In the Middle East we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue and Air Navigation Services. We are innovators, committed to redesigning and improving public services to fulfil our purpose to impact a better future by "Bringing National Visions to Life".
Your Opportunity
We are looking for a Customer Experience Team Leader to support us in providing a world class customer service to all passengers travelling through Dubai Airports and to assist the Operations teams and service partners in delivering operational efficiency. The team leader role plays a vital support to the Dubai Airports Operations Team in delivering the operational plan. You will be responsible for helping coordinate the activities of Frontline Customer Experience Team members across the DXB and DWC terminal campus areas.
The role is shift based to cover a 24/7 requirement, based in Dubai Airports.
Key Accountabilities CX Team Leaders form a core part of the delivery team and will be responsible for team deployment within the zones.
Team leadership. The role holder will guide, coach and mentor team members to build successful and high performing teams and ensure that all required standards and behaviours are successfully met.
The role holder will execute the staff deployment plan for every shift ensuring all required positions are resourced in a timely and compliant manner. Remain in constant liaison with the Dubai Airports team in the terminal and the airport control centre to ensure the optimum utilization of resources. Plan and execute shift plans including break management and the redeployment of staff as and when required.
Support the Terminal operations team in performance management of teams and individuals through regular performance reviews, training sessions and other development activities.
Ensuring that all team members are fully trained and briefed on all requirements of their role and function. Team members may be deployed to conduct a wide variety of tasks and the team leader must ensure all staff are fully competent to perform any role they are deployed to carry out.
Briefing and reporting. Team leaders will support the operations team in preparing reports and briefings, gathering and recording required information and ensuring all required administrative tasks are accurately completed.
Team leadership and management skills.
Knowledge of airport operations and security are essential
Customer service experience
Industry experience in Retail, F&B, Hotel, Airport, hospitality is essential
Must be a UAE National
What’s in it for you?
At Serco, our core values drive everything we do, and we believe in fairly compensating our colleagues for the value they bring to our organization. We are proud to offer a total reward package at Serco which includes:
Competitive monthly pay and allowances that are commensurate with the role and industry standards
Comprehensive medical insurance coverage and life insurance, so our employees can feel secure in their health and financial wellbeing
We recognize the importance of work-life balance, which is why we offer competitive leave benefits that exceed industry standards
We offer an annual airfare allowance to support our expat colleagues to stay in touch and visit their loved ones
We pride ourselves on providing a supportive work environment where we foster a positive Safety-First culture
We care deeply about our colleagues' wellbeing and offer access to wellbeing programs and platforms to support their physical, mental, and emotional health.
As a global organization, we offer a vast array of career paths for our employees to choose from. The scale and breadth of our organization provides our colleagues with opportunities for growth and variety in their career path, both regionally and globally.
Join Us
At Serco, we believe there is a place here for everyone. A place where you can bring your authentic self to work every day. Our workplace culture is one that embraces diversity and fosters equity, respect, and belonging for every individual. We are committed to equal employment opportunities and creating an inclusive environment that proudly celebrates the perspectives and backgrounds that each of our employees bring to work every day.
Join Serco and be part of a values-driven organization that invests in the development and well-being of its employees and offers a rewarding and fulfilling career.
-
Team Leader
7 months ago
Dubai, United Arab Emirates Team Authentic Commercial Brokers LLC Full time**Hiring Team Leader** We are looking for a high-performing Team Leader for CREDIT CARDS to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans. Ability to hire, manage and train competitive sales team to...
-
Team Leader
4 months ago
Dubai, United Arab Emirates Team Authentic Commercial Brokers LLC Full time**Hiring Team Leader** We are looking for a high-performing Team Leader for CREDIT CARDS to help us meet our customer acquisition and revenue growth targets by keeping our company competitive and innovative. You will be responsible for maximizing our sales team potential, crafting sales plans. Ability to hire, manage and train competitive sales team to...
-
Customer Service Team Leader
3 months ago
Dubai, United Arab Emirates Apex General trading Co Full timeJob Description: Customer Service Team Leader Location: Fujairah **Salary**: 3,500 AED + 1,000 AED KPI + Accommodation **Overview**: We are seeking a dedicated and experienced Customer Service Team Leader to manage a virtual team of 10-15 members. This role involves day-to-day management of the team to ensure high-quality customer service and operational...
-
Customer Service Representative
21 hours ago
Dubai, United Arab Emirates Elite Courier Company Full timeElite Co, is currently looking for a dynamic Arabic Customer Service - Team Leader to be part of our ever growing Eliters! Customer Service Team Leader - Arabic The Person: - Excellent communications skills in Arabic and English - Confident, willing to support clients, can handle work pressure - 2 -3 years of experience as a Team Leader in CSR/ Call...
-
Team Leader
6 months ago
Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time**Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Can join immediately.
-
Customer Service Team Leader
3 months ago
Dubai, United Arab Emirates Interactive digits Marketing Management Full time**Job description** **We are looking for Team Leader who is able to manage the calling team.** A Team Leader, who is often known as a supervisor or a team manager, is responsible for managing a team of Advisors. This team would typically consist of 8-12 Advisors, helping them to meet targets while reviewing performance and coaching them...
-
Team Leader
7 months ago
Dubai, United Arab Emirates Hadero Coffee Shop LLC Full time**Job description** Looking for a Team Leader, with 2-3 years of experience being a Barista and a Team Leader. Has expertise in Coffee and Customer Service. Can manage a small Cafe Shop. Excellent in Computer Skills. With Strong Personality. Can join immediately.
-
Team Leader
7 months ago
Dubai, United Arab Emirates First Global Force Full timeMinimum 1-year experience in managing large teams in retail banking sales as a team leader in the U.A.E. - Ability to handle work pressure and not crack easily - Exceptional market knowledge and customer base **Salary**: AED4,000.00 - AED8,000.00 per month Ability to commute/relocate: - Dubai: Reliably commute or planning to relocate before starting work...
-
Customer Service Team Leader
7 months ago
Dubai, United Arab Emirates TASLLEEHCOM BUILDING MAINTENANCE LLC Full time**Job Brief** The Customer Service Team Leader will be responsible for overseeing the day-to-day operations of our Helpdesk Team. This individual will manage workflow, provide guidance and support to coordinators, and ensure that customer inquiries and orders are handled promptly and professionally. **Roles & Responsibilities** - Develop and implement...
-
Team Leader
2 months ago
Dubai, United Arab Emirates Mabeaat - Hadaf Al Khaleej Commercial Services Full timeHiring a Team Leader/ Assistant Team Leader Company Description Mabeaat - Hadaf Al Khaleej Commercial Services L.L.C is a leading direct sales agency based in Dubai, specializing in the banking and telecommunications sectors. With satellite branch offices in Abu Dhabi, Sharjah, and Fujairah, we conduct sales operations throughout the U.A.E. Our team is...
-
Team Leader
7 months ago
Dubai, United Arab Emirates Al Azber Business Solutions Full timeWe are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...
-
Team Leader
7 months ago
Dubai, United Arab Emirates Afag Global Full timeWe are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...
-
Team Leader
7 months ago
Dubai, United Arab Emirates AL NISM EVER BUSINESS SOLUTIONS Full timeWe are looking for a team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team that works...
-
Customer Service Team Leader
7 months ago
Dubai, United Arab Emirates Bridgestone Full time**Customer Service Team Leader**: **POSITION SNAPSHOT**: - JobReq ID: 52525- Type of work: On site- Type of contract: Open-ended/permanent- Full/Part Time: Full time- Location: Dubai, AE: **Our Company**: Tokyo-based Bridgestone Corporation is the world’s largest manufacturer of tires and other rubber products. We employ over 140,000 people around the...
-
Team Leader
5 days ago
Dubai, United Arab Emirates ATS Full timeLeading Technical Quality service providing Company based in **Dubai**, Looking TEAM LEADER- SALES, to work in **Dubai Office**, who can complete the below requirements. - Responsible for Individual and team targets. - Managing relationships with existing Customers. - Maintaining the record in CRM for the assigned team. - Reports to the manager on daily...
-
Team Leader
7 months ago
Dubai, United Arab Emirates Cambridge Educational Institute Full timeThe sales team leader is responsible for providing quality and efficient sales through daily management of a team of employees. Team leader will also lead, coach and motivate sales team to deliver departmental KPI’s, targets and objectives. Team leader should be focused on helping team to build necessary skills and knowledge for better customer service....
-
Team Leader
7 months ago
Dubai, United Arab Emirates Souq Al Madina Spare Trading LLC Full timeWe are looking for a result-driven team leader to be responsible for monitoring and supervising a team of consultants to achieve the organization’s objectives and increase sales. You will be responsible for providing guidance, instruction, training, and leadership skills to inspire the team to perform at their optimum. You should create a cohesive team...
-
Team Leader
2 weeks ago
Dubai, United Arab Emirates DSA - Credit Card Sales Full time**Urgent Hiring: Team Leader - Credit Cards & Personal Loans (Direct Sales)** We are seeking a highly motivated and experienced **Team Leader** to join one of the leading DSAs in the UAE, specializing in **Credit Cards and Personal Loans**. This is an exciting opportunity to lead a dynamic team and drive sales in a fast-paced environment. **Location**:...
-
Sales & Customer Service Team Leader
7 months ago
Dubai, United Arab Emirates Jasper Middle East Full timeOne of the reputed retail store in UAE is looking for **Sales & Customer Service Team Leader **for their telecom division. - Minimum 3-5 years of work experience in any reputed Telecom or Consumer Electronics retail store as a Team Leader. - Excellent communication skills & presentable skills. - Must have leadership & problem solving capabilities. - Can join...
-
Customer Service Team Leader
3 months ago
Dubai, United Arab Emirates EGMA Optical Supplies FZCO Full timeOversee daily operations of the customer support team. - Ensure high levels of customer satisfaction through excellent service. - Develop and implement support strategies and processes. - Train, mentor, and provide feedback to team members. - Monitor performance metrics and identify areas for improvement. - Collaborate with other departments to resolve...