Lead Server
4 weeks ago
Company Description
- SO/ is a coveted collection of hotels, rooted in the world of fashion. Making its stylish debut on the global hotel scene in 2011, SO/ continues to command attention with its avant-garde design and creative approach to the world of luxury._
**Job Description**:
First impressions are everything. When guests come and dine in our hotels, we want that impression to be memorable, leaving them with a smile and a feeling that we were there for them throughout their experience - something memorable and unique from start to finish.
As a Lead Server you’re at the front row of every guest experience in our restaurants. It’s more than just:
- Serving food courses and alcoholic beverages to guests,
- Answering questions on menu selections
- Communicating with the kitchen regarding menu questions, the length of wait, recook orders, and product availability.
- Following cycle time guidelines for all meals.
- Maintaining cleanliness of work areas throughout the day.
- Communicating additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
- Inspecting the cleanliness and presentation all china, glass, and silver prior to use.
- Monitoring and maintaining the cleanliness of assigned tables including ensuring courses are cleared and tables are properly crumbed.
- Communicating with guests and other employees and ensure staff is working together as a team to ensure optimum service.
At SO/ Uptown Dubai we do more than just deliver a service. We endeavour to think big, go beyond expectation to make a positive impact that creates an unforgettable experience for our guests and our teams. We’re all expected to show initiative, empowerment and willingness to provide a wide range of services that guide guests throughout their stay at SO/. Whether it is to address guests’ enquiries, preparing reports, operations or just sharing with a guest what is hot in Uptown, from a guest’s perspective every exchange should feel seamless and effortless.
At all levels and positions within our organization, our success is incumbent on a set of behaviours each of us are committed to. These include adhering to company policies and procedures, maintaining confidentiality, protecting company assets, and upholding quality standards. Because we’re an avant-garde and stylish brand, we’re also passionate about maintaining a professional uniform, personal appearance, and bespoke communications. There is no room for ego: come as you are, humble and kind. At SO/ we work hard, but make it fun.
You will constantly be on the move, walking about and being hands-on. You might even need to lift, carry, push, pull, and place objects weighing less than 10 pounds without assistance. Most of all, our aim is to do things right, not just the first time but every single time to the benefit of our guests, our hotel and each other because we’re all in it together
**Qualifications**:
Our most successful Lead Servers are people who have:
- Previous serving experience
- Experience in a high volume, busy restaurant is a big plus
- Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Enjoy elevating the status quo
Additional Information
Ennismore brings together _talented teams_, from _unique brands_, to create a culture that is _entrepreneurial_ and _purpose-driven_ in everything we do. We’re the fastest-growing lifestyle hospitality company, and we’re not slowing down. We’re expanding into new countries and cities, creating exciting opportunities.
Inspiring _Discovery_
Our purpose is to Inspire Discovery for our guests, but we also look to inspire our teams. We inspire our teams to discover their best self through learning opportunities, to grow and to be inspired to make a positive impact on local communities.
- Inclusive_ Culture
Our culture is purpose-driven, dynamic and inclusive which puts our community at the heart of everything we do. We’re open minded, we celebrate difference, welcome diversity of thought and accept people for who they are, allowing them to bring their whole self to work.
Global _Perks_
Being part of the Ennismore family comes with some incredible perks, including everyone’s favourite, our global discounts programme with up to 50% off stays at our hotels and up to 30% off when eating at our restaurants and bars.
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