Admin and Receptionist for Car Detailing Studio
5 months ago
**Job Summary**:
We are seeking a skilled and customer-focused individual to join our car detailing studio as an Admin and Receptionist. In this role, you will play a crucial part in ensuring the smooth operation of our studio by managing administrative tasks and providing exceptional customer service at the front desk. As the first point of contact for our clients, you will create a positive and welcoming atmosphere while efficiently handling inquiries, appointments, and administrative duties.
**Responsibilities**:
1. Front Desk Operations:
- Greet and welcome customers, making them feel comfortable and attended to.
- Schedule and manage customer appointments, optimizing studio workflow and ensuring timely service delivery.
- Collect and record customer details, preferences, and service requirements accurately.
- Process payments and maintain detailed records of transactions.
2. Administrative Tasks:
- Perform general administrative duties, including data entry, filing, and maintaining accurate and organized records.
- Coordinate with the detailing team to ensure smooth handovers of vehicles and manage customer expectations regarding service timelines.
- Manage inventory and supplies, including ordering and restocking as needed.
- Assist with studio marketing initiatives, such as managing social media accounts and promoting special offers or events.
3. Customer Service Excellence:
- Provide exceptional customer service, ensuring a positive experience for every client.
- Address customer concerns and complaints promptly and professionally, escalating issues to the appropriate parties when necessary.
- Continuously strive to enhance customer satisfaction and loyalty through personalized interactions and attention to detail.
- Build and maintain strong relationships with customers, fostering repeat business and positive word-of-mouth referrals.
**Qualifications**:
- High school diploma or equivalent; additional education or certification in business administration or customer service is a plus.
- Proven experience in a similar customer service or administrative role, preferably in the automotive or service industry.
- Exceptional interpersonal and communication skills, with the ability to interact with diverse individuals and handle various customer personalities with professionalism and empathy.
- Strong organizational and multitasking abilities, with excellent attention to detail and the capacity to prioritize tasks effectively.
- Proficient computer skills, including experience with MS Office and scheduling software.
- Knowledge of basic accounting principles for managing transactions and cash handling.
- A passion for cars and familiarity with car detailing terminology and processes is desirable.
- Ability to work independently as well as collaboratively in a fast-paced, dynamic environment.
**Salary**: AED2,500.00 - AED3,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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