Head Waiter Female
3 weeks ago
Vision To create restaurant concepts that are unique, and redefine hospitality trends by setting new standards
Mission We aspire to serve with passion and welcome guests to our restaurants as we do in our homes with a sense of personalized hospitality and comfort
To provide excellent guest service in line with our Hospitality's mission and vision ® To lead and manage the outlet daily operations
1 Conduct regular checks on the assigned section, including procedures for opening and closing it
2 Ensure the sections are set-up for service in line with the SOPs
3 Ensure own appearance (condition of uniforms/fitness) and grooming of all service colleagues is impeccable
4 Direct and supervises the service team to ensure that all duties are performed as per the standards
5 Assign and monitor tasks of the assigned section
6 Anticipate any unexpected guest need and reacts promptly and tactfully
7 Initiate and develop short
- and long-term customer relationship
8 Speak with guests, always using a clear hospitality language
9 Get feedback from guests to ensure satisfaction with both food and service
10 Upsell additional dishes (aperitifs, side dishes, desserts, wines, digestives, and cocktails/drinks) even after the payment is settled
1 Ensure that outlet SOPs/ Service sequence and FAQ trainings are implemented regularly, and that colleagues are tested. Additionally, outlet FAQs are regularly updated
2 Ensure all new joiners are onboarded with the Department Orientation and outlet SOPs
3 Instruct colleagues on providing quality service and meeting the needs of the guests
4 Be proactive in staying up to date on the menu knowledge (food & Beverage) and outlet promotions
5 Adhere to all food safety regulations and quality controls during the duty hours
6 Create and maintain a master inventory sheet for all crockery, cutlery and other tools used in service
**Job Types**: Full-time, Permanent
**Salary**: AED5,000.00 per month
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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