Mini Bar Supervisor

7 days ago

Dubai, United Arab Emirates FIVE Hotels and Resorts Full time

**An Exhilarating Opportunity**

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Mini Bar Supervisor will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights

**What We’re Looking For**
- A proven track record in a Luxury Hotel environment in a similar role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
- Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
- Superior Problem-Solving Skills and the competence to Exceed Expectations in dynamic and competitive operational environments.
- A Proactive Nature, coupled with a meticulous Eye for Detail, ensures every aspect of the Operation is perfectly curated.
- Excellent interpersonal skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
- Exceptional skills in Improving Customer Satisfaction and Driving Profitability, showcasing a commitment to Industry-Leading Standards.
- 'FIVE-Styled’ Visionary thinking by finding creative solutions, while taking Ownership for all duties and tasks assigned.
- A hands-on attitude, fuelled by a ‘Can-Do’ Spirit.

**Key Responsibilities**
- Supervises the Daily Operations of the Mini Bar Department, ensuring all Mini Bars maintain FIVE’s World-Class standards of Luxury and are Meticulously stocked.
- Trains and mentors the Mini Bar Team to uphold Impeccable service standards and adhere to FIVE’s protocols, Fostering a Team dedicated to Excellence.
- Monitors Mini Bar Inventory Levels with a keen Eye for Detail, strategically placing orders with suppliers and Orchestrating stock rotation to minimise waste and maximise Profitability.
- Conducts regular Inspections of Mini Bar items, ensuring their Quality and Freshness, and promptly addressing any Discrepancies.
- Devises innovative Strategies to Elevate Mini Bar Revenue, including the introduction of Captivating new products and Enticing promotions, while leveraging Sales Data to drive Continuous Improvement.
- Handles Guest inquiries and concerns regarding Mini Bar charges or items with Grace and Efficiency, resolving issues Promptly to uphold FIVE’s reputation for Exceptional Guest satisfaction.
- Fosters seamless Collaboration with other Departments, such as Housekeeping and Front Office, to ensure Flawless Communication and Coordination of Mini Bar Operations.
- Assigns each Mini Bar Team Member a designated number of floors, optimising Efficiency and Service Delivery.
- Crafts a ‘FIVE-Star’ Priority List for Mini Bar restocking, prioritising VIP arrivals, in-house Guests, and addressing Guest complaints and requests with the utmost Care and Attention.

**The Team**

**Sustainable Indulgence at FIVE**

FIVE is a leader in Sustainable Luxury Hospitality and Entertainment, with 100% of its Dubai and Zurich hotels certified LEED Platinum, the highest green building rating globally. FIVE's Dubai properties run on 100% solar power through the UAE's only hotel I-REC Agreement with DEWA.

In 2023, FIVE Holdings received an 'A' ESG Rating from ISS, the world's highest ESG rating out of ISS' 7,000+ universe of rated entities. With the acquisition of the Pacha Group, FIVE Holdings will continue to scale its Sustainable Indulgence strategy into new frontiers, as The Group drives global 2050 Net Zero action, now.

**An Equal Opportunity Employer**

The FIVE Tribe represents over 80+ nationalities across its over 3000 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 8th on the Great Workplaces in the UAE 2024 list of Large Organisations, the FIVE Tribe is more than a group of people working togethe

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