Housekeeping Coordinator

6 months ago

Al Barsha, United Arab Emirates Grand Excelsior Hotel Al Barsha Full time

Reporting of issues as they arise
- Completion of progress training & participation in progress related activities.
- Diligence in prevention of wastage.
- Attend department meetings
- Be aware and report on competitor and industry updates.
- Maintain department standards
- Responsible for communication within the department, liaise with other departments, all secretarial and clerical duties.
- Housekeeping Coordinator will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
- Check that all inter-office memos are dispatched and collected.
- Attend to all phone calls, guests, internal and external - as such, a calm, efficient, courteous manner.
- Operate correctly and efficiently, phones, computer and walkie-talkie.
- Constantly check on message books that those concerned have followed up messages received.
- Types report, memos, correspondence for Executive Housekeeper, Assistant Executive Housekeeper and Laundry Manager.
- Maintain efficient filing system.
- Prepare all “Purchase Requisition” and “Store Requisition” and follow them through to completion.
- Keep a smooth operation of office updating, informing, and checking all this throughout the day so that, ideally, nothing is outstanding at the end of the day.
- Take charge and operate office without supervision for long periods.
- Lost and found items brought down by the Room Attendants must be recorded in SGR/filling of the print report and wrap up properly and store them in the lost and found store.
- If any emergency comes up, call Assistant Manager on duty, Assistant Executive Housekeeper or Executive Housekeeper.
- All keys movement must be documented and properly secured after use. To conduct key inventory according to the scheduled time.
- Co-ordinate mini bar set up with Front Office and Room Service associates.
- To understand and demonstrate competently the standards & procedures as set out by your department and the “brand name” Competency Profiles.
- Schedule the duties of a Housekeeping Attendant or Laundry Attendant if required.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates
- Align working practices and conduct with “hotel name” Hotel and Towers Vision; consistently strive to meet and exceed the expectations of both internal and external guests. Undertake additional duties as requested by the Assistant Executive Housekeeper/ Executive Housekeeper and Hotel Management.
- OASYS Report Submission Monthly within before 17th and 3rd of each month
- Filing
- Control Amenities and Chemical Stock
- Responsible for Housekeeping Office Arrangement
- Keep Tracking Regarding Day off/Public Holiday /Vacation and Overtime Record
- Coordinate and Follow up Issues with Concerned Department

**Education**:

- High school or equivalent (preferred)

**Experience**:

- Hotel Housekeeping Coordinator: 1 year (required)

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