Api Integration Support
1 week ago
Job Title: API Integration Support ( Female - Must speak Hindi)
**Job Description**:
You will work closely with internal teams, resolve technical issues, and ensure the quality and stability of API services.
Key Responsibilities:
- Provide ongoing support for APIs and backend systems, ensuring they meet performance and functionality requirements.
- Troubleshoot API-related issues, identifying root causes and offering solutions.
- Assist in designing, testing, and maintaining API integration solutions to meet business requirements.
- Collaborate with development teams to understand API architecture, integration points, and dependencies.
- Monitor API performance and health, identifying potential problems and implementing fixes.
- Ensure API services are secure, reliable, and performing as expected.
- Write and execute test cases for API testing and validation.
- Respond to customer and internal technical queries related to API issues and provide solutions in a timely manner.
- Document API-related issues, resolutions, and best practices for future reference.
- Provide timely and detailed reports on API performance and issue resolution to stakeholders.
Must-Have Skills:
- At least 3 years of experience in API support or related roles.
- Strong experience with API testing and debugging using tools such as Postman, SOAPUI, or similar.
- Proficiency in writing and executing SQL queries for backend data validation and troubleshooting.
- Familiarity with RESTful APIs, JSON, XML, and web services architecture.
- Strong understanding of API security standards and protocols.
- Solid experience with debugging and troubleshooting API calls, integrations, and related issues.
- Excellent problem-solving and analytical skills.
Professional Attributes:
- Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Good time-management skills and the ability to prioritize tasks effectively.
- Ability to work collaboratively with internal teams, developers, and customers to resolve issues.
- Attention to detail and commitment to delivering high-quality support services.
Qualifications:
- Bachelor of Engineering in Information Technology (IT) or a related field.
**Experience**:
- Minimum 3 years of experience in IT support, with at least 2 years focusing on API support.
Pay: AED4,000.00 - AED5,000.00 per month
Ability to commute/relocate:
- Sharjah: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- API Integration Support: 3 years (preferred)
**Language**:
- English and Hindi Fluently (required)
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