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Change Manager

1 month ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**_Overview of the role:_**

The purpose of this role is to support the Process and Delivery team to transform attitudes and behaviors of the organization by focusing on the people side of change, including business processes and technologies impacting stakeholders across** Al-Futtaim Automotive**.

**_What you will do:_**
- Establish a change management framework, process and tools using best practice methodologies to drive change adoption across the Al-Futtaim Automotive global presence.
- Establish a culture of change across the global network.
- Identify and train Change Champions across the organisation who are responsible for ensuring the adoption of process and organisational change using the methodology and tools identified in the Al-Futtaim Automotive Change Management Framework.
- Ensure the effective adoption of change management practices across the organisation by developing a roadmap and action plan as well as driving the change management program.
- Support transformation projects / programs by creating and executing change management plans.
- Develop an effective and tailored communication and engagement strategy that meets the desired benefits and outcomes in alignment with the strategic direction as well as select the ideal communication tools to be adopted across the division.
- Define KPIs to assess benefit realisation.
- Evaluate the pros and cons of possible change strategies and associated risks.
- Undertake change impact assessments including internal and external stakeholder impact analysis.
- Conduct learning needs analysis for impacted stakeholders including the approach and roadmap for the delivery of effective training sessions, materials and tools.
- Support the development of go-live business readiness plans.

**_Required skills and experience to be successful:_**
- Undergraduate bachelor’s degree in Business Administration, Human Resources or a related field.
- 5+ years hands-on experience in change management.
- Thorough knowledge and experience in change management principles and methodology.
- Strategic and creative thinker who is exceptionally adept with quantitative analysis.
- Be passionate about leading change and driving results through process improvements, especially through the utilisation of Lean Six Sigma methodology and techniques.
- Actively contributing as part of a highly engaged team to own and implement initiatives that improve operational processes all the way through sustained benefits realization to increase quality and value.
- Be a self-starter with an engaging leadership style, solid influencing and facilitation skills who will quickly develop relationships across the organisation while contributing to a fun and collaborative work environment.

**About Al-Futtaim Automotive**
A major division of the UAE-based Al-Futtaim Group of companies, **Al-Futtaim Automotive** is an industry leader with presence in 10 countries across the Middle East, Asia and Africa.
Our core business activities at Al-Futtaim Automotive include distribution, manufacturing, leasing and aftersales, and we are firmly established as the regional representative of some of the world’s most iconic automotive brands: Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo and RAM.
We are driven by a customer-centric approach, constantly pushing the boundaries on innovation, quality standards, and value-added service across our vast universe of customers - right from motoring enthusiasts to fleet operators to contractors. Our mission is to become the leader in custom-made mobility solutions by delivering nothing less than world-class omni-channel experiences.
We channel our local expertise and global trust to deliver one of the most comprehensive portfolios of mobility products and solutions, from passenger cars to SUVs, electric vehicles to high-performance motorbikes, commercial vehicles to industrial & construction equipment.
What keeps the company moving forward is a 9000-member strong team, with inspiring possibilities for growth, throughout the career path. **This is Al-Futtaim Automotive and we empo