Cluster Reservations Manager

6 months ago


Dubai, United Arab Emirates Novotel Dubai Al Barsha Full time

Company Description

Why work for Accor?

We are far more than a worldwide leader. We are 280,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement Joining Accor means embarking on a unique life journey to imagine tomorrow's hospitality.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

**Job Description**:

- Maximise occupancy levels by reviewing and revising revenue strategies
- Manage third party sites and agents to establish rates, negotiate prices, ensure proper implementation of reservations procedures, and maximise conversion ratios in order to achieve targets for the department.
- Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market
- Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
- Assist in the managing, training and developing of the Team
- Participate in the organisation of hotel promotional activities

**Qualifications**:

- Previous experience with reservations in the hotel/leisure sector
- Strong leadership skills to effectively manage and motivate a high-performing team positioned to exceed targets
- Strong analytical skills to understand key business indicators and competitive trends and develop approaches to these challenges
- Excellent selling capabilities and the ability and desire to coach selling techniques to Team Members
- Excellent organisation and planning skills
- Accountable and resilient
- Flexibility to respond to a range of different work situations



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