Business Analyst

6 months ago


Dubai, United Arab Emirates ASWAT Full time

About ZIWO

**ZIWO** is an Omni-channel Cloud Contact Center Software (**CCAAS**) that provides a straightforward solution for companies to talk to their clients over the Phone, WhatsApp, SMS...

**ZIWO** has readymade plugins with most **CRM** and is integrable with any app, thanks to an open API architecture.

**ZIWO** connects 145 countries globally, including the **GCC**, so users can instantly expand their reach in new geographies.

**Responsibilities**
- Collaborate with Product owners to understand their business objectives, challenges, and specific requirements.
- Conduct thorough analysis of client needs to identify opportunities for improvement and innovation.
- Elicit and document detailed business requirements, functional specifications, and user stories.
- Work closely with clients and internal teams to ensure a comprehensive understanding of project goals.
- Prepare clear and concise business requirement documents for use by the development team.
- Maintain comprehensive documentation throughout the project lifecycle, ensuring traceability and accountability.
- Act as a liaison between clients, stakeholders, and the development team, facilitating effective communication.
- Conduct regular meetings with clients and internal teams to review project progress and gather feedback.
- Collaborate with cross-functional teams, including development, QA, and project management, to ensure alignment on project objectives.
- Provide input and support during the development and testing phases to ensure adherence to business requirements.

**Qualifications**
- Bachelor’s degree in Business Administration, Information Technology, or a related field.
- Proven experience as a Business Analyst, preferably in the Telecom or SaaS industry ( 3 - 4 years ).
- Strong analytical and problem-solving skills with a keen eye for detail.
- Excellent communication and interpersonal skills.

We are proud to be an **equal opportunity** workplace, we hire great people from a wide variety of backgrounds.


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