E Business Executive
2 weeks ago
Reference Code: 70352
**E Business Executive**:
Dubai, DU, AE
Fixed Term
**WHO ARE WE?**
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment
Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise.
At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself.
**Do you match this profile?**
Are you passionate about Luxury Retail and have previous experience in customer contact / online administration?
Do you have the ability to multitask in a fast-paced environment?
Do you have a strong spirit of initiative & commitment?
Are you a supportive team player, positive and constructive at all times?
**What do we expect from you?**
As an e-business executive, you will be working closely with the Logistics, Retail & Customer Service teams and will be responsible for supporting regional e-business strategies and operations, including order & stock management, e-merchandising, performance analysis, and User experience functions.
You will manage the activities of the e-boutique with other departments, train and liaises with CRC ambassadors, and monitors their performance.
You will also contribute to the day to day follow-up of all online & phone orders from beginning to end and make sure all escalations from our customer service team are resolved in a timely manner
On another hand, you will monitor assortment, Stock transfers & liaises with supply chain for manual stock updates upon request.
As a part of your journey, you will ensure ecommerce functionalities on website whilst contributing to new ebusinesss and omnichannel projects implementation across the region, including new markets, site launches and roll-out of additional features and site enhancements: e.g: CRC Live chat
Your role also include creating accurate and timely weekly / monthly reporting and analysis of sales KPI’s: by channel, BA, traffic, conversion, etc..
You will be the Ambassador of Maison at all levels
By joining the Maison, you are joining a team in which professional development is one of our main focuses.
More than a jobit’s an experience
**The recruitment process**:
- You will meet with the HR, and the Retail performance director.
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