CRM Project Manager

6 months ago

Dubai, United Arab Emirates Avanade Full time

As a CRM Project Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be responsible for the identification and implementation of continuous improvement initiatives, processes, and tools supporting enhancements in productivity, efficiency, issue resolution, and cost.

**Key Role Responsibilities**:
**Day-to-day you will**:

- Manage collaboration with clients and project teams to develop PMO related tools such as project plans, implementation plans, transition plans, etc.
- Establish and support knowledge management repositories
- Support business development activities or thought leadership in support of Talent Community objectives and priorities
- Monitor, reports, and responds to issues and risks associated with the project
- Balance scope, schedule, budget, quality, and risks associated with the project
- Lead development, implementation, and maintenance of detailed project work plan, including appropriate controls, governance structures, and monitoring to ensure on-time, on-budget, and quality outcomes
- Manage Avanade and subcontractor staff assigned to the project
- Lead change management and change enablement processes throughout project duration
- Assist in the sales process, including estimating work effort and expenses using Avanade's standard tools.
- Engage and partner with appropriate onshore, offshore, and nearshore workforces, including Service Licensing Agreements (SLAs)

**Key Role Skill & Capability Requirements**:
**Your technical and non-technical skills include**:

- You are likely an experienced project manager with deep CRM roots, someone who can engage with clients and translate their needs into project blueprints, schedules and deliverables.
- Extensive experience in Microsoft Dynamics CRM and the life cycle of planning, implementing, and maintaining such solutions
- Demonstrated experience with operation management, systems security, testing, databases, and mobility considerations
- Extensive Experience leading large technology infrastructure projects
- Experience consulting with external clients on complex projects, including in leadership roles
- Experience working with global teams on CRM technology implementation and maintenance projects
- Experience working with offshore teams to facilitate project work
- Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form
- Fluent Arabic is mandatory for this role

**Preferred Certifications**:
*

PMP Certification Desired
*

**Preferred Education Background**:
*

You are likely to possess a Bachelor's degree in a relevant field from an accredited college or university (Information Technology preferred).
*

**Preferred Years of Work Experience**:
*

You are likely to have 5 to 7+ years of relevant experience, including CRM and project management.
*

**Scope of Work**:
**Nature of Work**:
Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.

**Scope of Work**:
Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.

**Complexity**:
Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.

**Discretion**:
Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.

**Organizational Impact**:
Work efforts have significant impact on near
- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.

**Supervision Received**:
Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.

**Supervision Provided**:
Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.

**Knowledge Applied**:
Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.

About Avanade

What we offer you

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitio

  • CRM Project Manager

    5 months ago

    Dubai, United Arab Emirates Avanade Full time

    Come join us As a CRM Project Manager, you are responsible for leading people, project, and program management across an entire CRM system lifecycle. From requirements gathering through implementation, you will work closely with both internal Avanade employees and client stakeholders to ensure on-time, high-quality project delivery. You will also be...

  • CRM Project Manager

    5 months ago

    Dubai, United Arab Emirates Avanade Full time

    **Introduction**: At Avanade, we see how the power of Dynamics 365 shapes the future of businesses every day. By combining our unmatched Microsoft knowledge with our creative approach to innovation and strong industry knowledge, we create a lot of opportunities for Microsoft, our clients, and for you. Avanade has countless paths for you to pursue. One of...

  • CRM Executive

    7 months ago

    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report on KPIs from CRM interface - Create case studies...

  • CRM Executive

    6 months ago

    Dubai, United Arab Emirates Kazix Project Management Services Full time

    We are seeking individuals who can work on tight deadlines and are flexible with their time as there will be some work required at odd hours. Please read below requirements before applying. As our CRM executive you will: - Bring a good understanding of user acquisition and user retention marketing techniques to influence the operations - Manage and report...

  • CRM Manager

    5 months ago

    Dubai, United Arab Emirates GCC Solutions Full time

    Job Description: We are currently seeking an experienced and dynamic CRM Manager to join our team. This role requires expertise in managing sales leads, converting these leads into clients, adapting CRM systems to specific needs, and integrating database management for marketing campaign strategy. Proficiency in CRM automation and the ability to...

  • ERP & CRM IT Project Manager

    5 months ago

    Dubai, United Arab Emirates Gravity Consultancy Full time

    Key responsibilities include defining project scope, goals, and deliverables, developing comprehensive project plans, coordinating with stakeholders to ensure project success, and managing project resources effectively. The ERP Project Manager will also be responsible for monitoring project progress, identifying and mitigating risks, and ensuring that the...

  • CRM Manager

    7 months ago

    Dubai, United Arab Emirates MEFITPRO Full time

    We are currently hiring CRM Manager for one of the leading Retail Client based in Dubai. **Duties and Responsibilities** - Drive and develop the CRM strategy to support the brands under the divisions umbrella to grow with a customer centric approach and marketing automation. - Strategize Build the CRM Roadmap with set KPIs to improve the customer lifetime...

  • CRM Manager

    6 months ago

    Dubai, United Arab Emirates Blue Book Global Full time

    **CRM MANAGER | ECOMMERCE PLATFORM | DUBAI, UAE** An exciting opportunity for a CRM Manager to join an Ecommerce Platform based in Dubai. You will be responsible for increasing engagement of multiple brands and drive customer acquisition and retention of their existing customer globally. You will also play a key role in driving the direction of...

  • CRM Manager

    6 months ago

    Dubai, United Arab Emirates Al Tayer Group Full time

    **ABOUT US** As a leader in luxury retail in the Middle East, Al Tayer Group's retail division, Al Tayer Insignia, hosts a portfolio of some of the world’s best luxury brands in the fashion, jewellery, home and department store categories. Complementing its position in luxury retail, Al Tayer Insignia has also built new frontiers in lifestyle retail,...

  • CRM Manager

    6 months ago

    Dubai, United Arab Emirates GCH HR CONSULTANCY Full time

    **1. Customer Relationship Management**: Develop and implement strategies to build strong and lasting relationships with customers. Serve as the main point of contact for customers, addressing their inquiries and concerns promptly and professionally. Collect and analyze customer feedback to identify areas for improvement in our products and services....

  • CRM

    3 months ago

    Dubai, United Arab Emirates H J Real Estates Full time

    Job Description: The CRM Manager will oversee the implementation and management of our **CRM system**, ensuring it is optimized for our sales and marketing needs. The ideal candidate should have experience with CRM platforms, preferably with a strong background in data analysis and report creation using tools like **Power BI**. This role requires excellent...

  • Project Manager

    5 months ago

    Dubai, United Arab Emirates Compass Project Consulting Full time

    The Role - To lead projects (within your capabilities) from the concept stage through to the operational handover stage to deliver the project/s to the satisfaction of the Client/s, within budget, within the programme, in accordance with the brief and in accordance with authority requirements. - To assist the Senior Project Manager in the delivery of larger...

  • CRM Consultant

    7 months ago

    Dubai, United Arab Emirates Socialize Agency Full time

    **What you'll be doing**: - Developing and executing CRM strategies that align with client goals and objectives. - Managing CRM workflows, analysing data, and deriving insights to continuously improve campaign performance. - Collaborating with the creative team to maintain consistent messaging across CRM and social media campaigns. - Keeping up-to-date with...

  • CRM Manager

    1 week ago

    Dubai, United Arab Emirates EXIDE SAFETY REQUISITES TRADING L.L.C Full time

    **Key Responsibilities**: - Develop and implement CRM strategies that align with business goals. - Oversee the segmentation of customers for targeted marketing campaigns. - Analyze customer data to track behavior, purchasing patterns, and preferences. - Work closely with sales, marketing, and customer service teams to ensure consistent...

  • CRM Developer

    6 months ago

    Dubai, United Arab Emirates THE LUXE DEVELOPERS Full time

    LUXE Developers is a leading luxury development company in the UAE that is known for delivering high-end properties that embody a unique blend of elegance and sophistication. Our team of professionals is committed to providing exceptional service to our clients, and we are currently seeking a highly motivated CRM developer to join our team. **Job...

  • CRM Manager

    2 months ago

    Dubai, United Arab Emirates OnHires Full time

    **CRM and Sales Optimization Manager** Our client is a leading provider of liquidity and technology solutions for the crypto and foreign exchange (FX) industries. Specializing in B2B services, they work with a wide range of clients including large licensed brokers, crypto exchanges, forex brokers, hedge funds, and professional managers. Their cutting-edge...

  • CRM Developer

    6 months ago

    Dubai, United Arab Emirates THE LUXE DEVELOPERS Full time

    LUXE Developers is a leading luxury development company in the UAE that is known for delivering high-end properties that embody a unique blend of elegance and sophistication. Our team of professionals is committed to providing exceptional service to our clients, and we are currently seeking a highly motivated CRM developer to join our team. **Job...

  • CRM Manager

    5 months ago

    Dubai, United Arab Emirates Cartier Full time

    Reference Code: 101178**CRM Manager**: - Dubai, DU, AE- PermanentThe story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by...

  • CRM Systems Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates NAFFCO GROUP Full time

    As a key member of the Naffco Group team, the CRM Systems Manager will play a critical role in driving business growth through the effective implementation and management of CRM systems and processes.About this roleWe are seeking a highly skilled and experienced professional to collaborate with cross-functional teams to gather and analyze customer data for...

  • Dgm/gm - CRM

    4 weeks ago

    Dubai, United Arab Emirates Sobha Realty Full time

    **Job Purpose**: As the CRM Manager for Sobha Realty, you will be responsible for overseeing all aspects of Customer relations, including client satisfaction, streamline processes, and drive smooth operation. You will play a crucial role in managing the Cluster heads CRM, Relationship Managers (RM) and optimizing our CRM platform to ensure the effective...