New Service Coordinator
2 weeks ago
**Career Area**:
Finance
**Your Work Shapes the World at Caterpillar Inc.**
When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.
**Who we are**:
MaK Middle East LLC is a Caterpillar company under parent Caterpillar Motoren GmbH and is exclusively focused on parts and services for Caterpillar’s medium-speed engine brands MaK, CM and EMD in the Middle East.
**Job Summary**
MaK currently has a fixed-term contract for 4 months for a New Service Coordinator to join our team.
**What You Will Do**
- Take on Technical Communicator role.
- Vendor coordination and interaction.
- Screening new and existing vendors, obtaining quotations, submitting purchase requests, follow PO and payment approval process.
- Assist with EHS related tasks including compliance with local policies and permitting requirements, maintaining licenses and permits, EHS Self
- Assessments, developing and implementing EHS Excellence goal plans, HOP Walks, safety walks, CI card process.
- Back-up for reporting EHS incidents and near misses into SIRS.
- Submit high risk travel approval requests to Corporate Security.
- Coordinate service job attendance with customers. Monitor vessel location and ETA, scheduling, manpower and tooling requirement, manpower planning, arranging flights, accommodation, visas.
- Arrange for necessary shipyard entry documentation and permits.
- Arrange shipment of service tooling from Dubai to job site including export/import. Track the status and ETA of return service tooling shipments.
- Provide support to regional service manager to help manage service projects, attend customer meetings.
- Ordering spare parts require for the workshop overhaul job.
- Oversee AV service exchange component program inventory and status including initial sales process, core status, core return inspections, core rebuilding, workshop reports submittals, close out with customers.
- Coordinate local transportation of parts and components to and from vessels to workshop.
- Assist RSM to finalize and prepare service invoices.
- Assist in providing service utilization hours.
**Skill You Will Have**
- **Accuracy and Attention to Detail**:Understanding the necessity and value of accuracy; ability to complete tasks with high levels of precision.
- **Decision Making and Critical Thinking**:Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
- **Flexibility and Adaptability**:Knowledge of successful approaches and techniques for dealing with change; ability to adapt to a changing environment and be comfortable with change.
- **Oral Communications**:Knowledge of oral communications issues; ability to express oneself and communicate with others verbally and appropriately.
- **Accounting**:Knowledge of accounting methods, processes, and tools; ability to maintain and prepare financial statements and reports using accounting methods and processes.
**What You Have**
- Degree or diploma holder preferred. Suitable work experience will be considered.
- Strong marine and or power plant hands-on service background and experience.
- Must have good technical experience in servicing large marine engines and components.
- Previous experience in managing or supervising marine or land-based service teams and workshops preferred.
- Must be willing to work beyond normal office working hours.
- Must be prepared to travel when required.
- Must be able to speak, read, and write in English.
**Additional Information**
- This is a 4 month fixed term contract
- Must be willing to work beyond normal office working hours.
- Must be prepared to travel when required.
**What We Offer**:
From day one, you’re set up to thrive at Caterpillar: helpful training, relatable mentors, global experience, competitive salary package, work-life balance, and the growth opportunities you expect with a Fortune 100 company.
You power our success, and we are committed to empowering yours. After all, when your work can impact the entire world, it’s important to do work that matters.
**About Caterpillar**
Caterpillar Inc. is the world’s leading manufacturer of construction and mining equipment, off-highway diesel and natural gas engines, industrial gas turbines and diesel-electric locomotives. For nearly 100 years, we’ve been helping customers build a better, more sustainable world and are committed and contributing to a reduced-carbon future. Our innovative products and services, backed by our global dealer network, provide exceptional value that helps customers succeed.
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