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Rc Rak Al Wadi Desert

4 weeks ago

Ras alKhaimah, United Arab Emirates Marriott International, Inc Full time

**Posting Date** Apr 11, 2021

**Job Number** 21033399

**Job Category** Golf, Fitness, & Entertainment

**Location** The Ritz-Carlton Ras Al Khaimah Al Wadi Desert, Al Mazraa, Wadi Khadija., Ras Al Khaimah, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Brand** The Ritz-Carlton

**Schedule** Full-Time

**Relocation?** N

**Position Type** Non-Management

**Located Remotely?** N
- At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over. We invite you to explore The Ritz-Carlton.***

Equine Assistant Manager is responsible for overseeing the daily operation of the stables, including overseeing the selection of horses for hotel booked activities, work assignment of the groomers, maintaining the overall health and happiness of horses. Must have experience with managing horses and be BHS certified to conduct riding lessons and desert hacks.

Equine Assistant Manager is responsible for ensuring the overall wellbeing of the horses in a variety of situations, such as boarding, training and transport.

He / she must turn horses out to exercise daily, make certain that the horses' health, nutrition and medical treatments are up to date.

Additionally, the assistant managers is commonly responsible for the business side of the operation, including working with suppliers to oversee selection of supplies (namely shavings, horse feed, tack, grooming equipment), find and enrol new livery members and drive riding lesson classes

**Stables and Arena Responsibilities**
- Provide advice to individuals on the correct method of riding.
- Assess individual's current level of knowledge, etc. to develop personalized training programs and provide riding counseling.
- Make sure guests sign in upon entering the Stables.
- Develops and implements specific exercise routines
- Develops supplement schedules
- Under saddle work
- Ground work
- Training in general manners
- Calls veterinary doctor in case of emergencies.
- Schedules the Vet and Farrier for timely visits.

**Stables Equipment and Supplies**
- Clean and maintain equipment and supplies.

**Recreation Communication and Coordination**
- Provides information to guests about available recreation facilities, activities, riding lessons, and equipment.
- Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing an upbeat and enthusiastic attitude.

**Recreation Facilities Safety**
- Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency.
- Provide assistance to injured guests until the arrival of emergency medical services.
- Complete any certifications/training required by law or manufacturer to instruct guests/clients on the use of equipment.

**Guest Relations**
- Welcomes and acknowledges each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Thank guests with genuine appreciation and provide a fond farewell.
- Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically-impaired individuals within guidelines (e.g., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones).
- Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Address guests' service needs in a professional, positive, and timely manner.
- Assist other employees to ensure proper coverage and prompt guest service.

**Communication**
- Speak to guests and co-workers using clear, appropriate and professional language.
- Talk with and listen to other employees to effectively exchange information.

**Working with Others**
- Develop and maintain positive and productive working relationships with other employees and departments.
- Partner with and assist others to promote an environment of teamwork and achieve common goals.
- Support all co-workers and treat them with dignity and respect.

**Quality Assurance/Quality Improvement**
- Comply with quality assurance expectations and standards.

**Physical Tasks**
- Read and visually verify information in a variety of formats (e.g., small print).
- Visually inspect tools, equipment, or machines (e.g., to identify defects).
- Stand, sit, or walk fo