Asis Assistant

1 week ago

Dubai, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**About You**

You are driven to exceed your goals. You are inspired by working together in fast paced and complex environments.You are interested in people’s everyday life at home and in home furnishings.

What's more, we believe that you have the following knowledge, capabilities and motivation:

- Live and share the IKEA values every day
- Graduate (Bachelor of Commerce) / Business Management
- 2 - 3 years goods flow and supply chain management experience
- Knowledge of retail operations in fast spaced environment
- Good Carpentry knowledge
- Excellent written and verbal Communication skills
- Strong background in handling goods and safety
- Customer Focused and Individual Accountability
- Personal Leadership and Teamwork

**About the Role**

You are responsible to contribute to the recovery and quality work in the store. You prevent unnecessary costs to assets and give products a second chance while keeping the net profit and sustainability in mind. You work together with the relevant store functions and matrix to identify, investigate, report, and follow up potential improvements regarding the recovery process and quality associated with IKEA items.

Key Specific Accountabilities include:

- Process the items coming from different locations of the store (customer returns, damage in the store and in transit, display, quality cases) following the company Standard Operating Procedures;
- Identify the condition of the items and decide on further actions: repack, sell in AsIs, sell as parts, keep for internal spare parts, destruct following the company Standard Operating Procedures;
- Display the items in AsIs in safe, commercial way following the company Pricing principals and Display techniques;
- Provide visitors in AsIs with a positive shopping experience by being service-minded, ensuring that all relevant standards are met or exceeded, and general routines and housekeeping is of the highest standard;
- To be a product knowledge expert in order to offer the customer any required information on each product of IKEA range, its assembly instructions and required spare parts;
- Process the quality signals coming from customers, co-workers and Global IKEA following the company Standard Operating Procedures;
- Perform inventory in the department and required investigation to minimize discrepancies;
- Establish cooperation with relevant functions to support efficient items flow through Recovery, maximize profit and secure compliance in the ways of working.

**About Al-Futtaim Retail**

Al-Futtaim Retail has established itself as one of the leaders in Retail across the Middle East, Africa & Asia over the past 30 years. We have developed partnerships with some of the biggest and most respected Brands in the world including IKEA, ACE and Toys R Us in the Middle East and the Inditex Group of Brands (Zara, Mango, Bershka and P&B) across Asia. We are also one of the largest Global partners of Marks and Spencer’s in both regions with over 75 stores offering both fashion & food options.

Most recently we have been responsible for bringing brands to the Middle East for the first time with the exciting launches of Watsons and B&Q and we aim to continue to be agile and adaptive to our markets with new launches and further development. For this to be possible we aim to recruit the best talent from all backgrounds who will continue to challenge and develop our diverse workforce which includes over 100 nationalities across 12 countries. Join us today and make a difference

**About Al-Futtaim IKEA**

GROWING TOGETHER...

We are a values-driven company with a passion for life at home. Our vision is to create a better everyday life for the many people.

Al-Futtaim IKEA holds the franchise rights for IKEA in Egypt, Oman, Qatar and the United Arab Emirates.

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