Rent a Car Manager
3 days ago
Maintain a high level of customer service by ensuring that all customers are greeted upon arrival and that their rental needs are promptly met
- Oversee the daily operations of the rental car office, including but not limited to: reservations, check-ins/check-outs, vehicle maintenance, and cleaning
- Train new employees on company policies and procedures
- Handle customer complaints in a professional and efficient manner
- Balance the budget for the rental car office on a monthly basis
- Ensure that all vehicles in the fleet are properly maintained and serviced according to manufacturer standards
- Work with vendors to negotiate the best rates for supplies and services
- Keep abreast of changes in the rental car industry and implement new policies and procedures as necessary
- Develop marketing campaigns to increase business and drive revenue growth
- Monitor online reviews and take appropriate action to resolve negative feedback
- Coordinate with other departments within the company to ensure a seamless customer experience
- Perform regular audits of the rental car office to ensure compliance with company standards
- Leadership and human resources management skills
- Evaluating existing business processes and strategies.
- Analyzing and monitoring implemented changes to business processes and making adjustments as needed.
- Assess local market conditions and identify current and prospective sales opportunities
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
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Car Rental Agent
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