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Reservation Clerk Receptionist

2 months ago

Dubai, United Arab Emirates Baity Hotel Apartment Full time

Key Responsibilities:

- Reservation Management: Handle all aspects of guest reservations, including booking, cancellations, and modifications. Maintain an organized reservation system to ensure accurate guest records.
- Reception Duties: Greet and assist guests with a friendly and professional demeanor. Provide check-in and check-out services, answer inquiries, and address guest concerns promptly.
- Communication Skills: Demonstrate excellent verbal and written communication skills in English to interact with guests, team members, and management effectively.
- Pressure Handling: Work efficiently and remain composed in high-pressure situations, ensuring a smooth check-in and check-out process for guests.
- Sales and Convincing Skills: Employ persuasive techniques to upsell rooms and services, enhancing the overall guest experience.
- Market Knowledge: Stay updated on market trends and local events to adjust room rates and promotions accordingly, maximizing revenue.
- Language Skills: Proficiency in Arabic and Hindi is a plus, enabling effective communication with a diverse range of guests.
- Academic Qualifications: Possess a Bachelor's degree or a University degree in a related field.
- Software Proficiency: Knowledge and experience with reservation software, particularly WINHMS, and Rate Gain (Channel Manager) to manage bookings, room inventory, and rates effectively.

Qualifications and Experience:

- 2 to 4 years of experience in reservation and reception roles.
- Strong command of the English language, both spoken and written.
- Ability to work under pressure and maintain a positive attitude.
- Convincing and sales-oriented skills.
- Knowledge of market trends and pricing strategies.
- Proficiency in Arabic and Hindi is a plus.
- Bachelor's degree or University degree in a relevant field.
- Proficient in reservation software such as WINHMS and Rate Gain (Channel Manager)

**Salary**: AED2,500.00 - AED3,200.00 per month

**Experience**:

- Reservation clerk: 2 years (required)

Ability to Commute:

- Dubai (required)

Ability to Relocate:

- Dubai: Relocate before starting work (required)

Application Deadline: 02/03/2024
Expected Start Date: 04/03/2024

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