Fitness Receptionist

**Functional Accountability**:

- Meet & greet guests coming to the gym
- Prepare fresh cold/hot towels and water
- Maintain a record of all guests and members coming to the gym
- Maintain a tidy reception area and cleanliness of all gym equipment
- Escort to the equipment while explaining all facilities
- Conduct gym Show Around
- Assist other departments whenever needed
- Handled all incoming calls and answered the enquiries made
- Continuously working on initiatives and activities to improve the gym and recreation department footfall
- Promote services offered by the business to guests
- Actively promote and sell the various memberships
- Deal with customer enquiries and complaints in a friendly and efficient manner
- Work hand in hand with the pool agents, lifeguards and spa to ensure an excellent health & fitness journey for all guests
- Adhere to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety

**Qualifications and Experience**:
**Experience**:

- Experience in hotel or health club industry
- Previous guest relations experience in 5 star hospitality industry

**Qualification**:

- High school graduate or Front Office operations certificate holder