En - Bellperson

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability at the heart of everything we do.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"

**Job Description**:
**The Role**:
Will be responsible to ensure that the guests arriving and leaving the Adagio ApartHotel and Mercure Dubai Deira are warmly greeted and that assistance is offered quickly. He will be active in performing the various tasks of the Bell Desk section and will be willing to help the guest at any time. All guests passing by the Front Door will be greeted by the Bell Attendant with a warm smile and positive attitude. The schedule of the Bell Attendant will rotate 24 hours a day.

**Key Deliverables and Responsibilities**:
**Planning & Organizing**:

- Coordinates with the Front Office the room numbers and tag numbers to ensure that the correct numbers are collected.
- Keeps the luggage room clean and organized.
- Tracking the luggage and parcels in and out from the hotel and store it in the luggage room correctly.
- Once a month, the Bell Attendant will participate at the Bell Desk Committee and will bring with dynamism and initiatives all the questions, case studies & new ideas to be considered and discussed.
- The Bell Attendant is responsible to follow all standard and procedures established at Adagio ApartHotel Dubai Deira.

**Operations**:

- The Bell Attendant will stand in the following areas when no job task has to be done:

- In front of the hotel door and outside.
- In the lobby (To welcome the guests and give them quick assistance when required).
- Participates actively in welcoming warmly and greeting the guest as soon as he arrives at the hotel.
- Assists Cars and Taxis in opening the car doors.
- To pick up quickly the luggage from the car's boot and to send them to the Bell Desk Area.
- Helps the Security in clearing the traffic in the front of the hotel during busy hours.
- Assists in opening the hotel doors for the guests.
- Calls taxi for guest and record their registration number carefully.
- Pro-actively offers umbrellas to the hotel guests, when needed.
- Sends the luggage to the store room when it is required and to keep full records.
- Cleans the trolleys used by the Bell Desk.
- Delivers the newspapers to the guest rooms.
- Brings the messages to the guests’ rooms.
- Guest Services: The Bell Attendant will assist the guest with information and direction.
- Privacy: The Bell Attendant will be attentive to respect the privacy/confidentiality of all the guests.

**Qualifications**:

- Minimum 1 year experience or entry level in a similar role in Hospitality.
- Strong interpersonal and problem solving abilities.
- Excellent team player and communication skills

Additional Information

Experience is an asset
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.