
Case Processing Officer
4 weeks ago
Case Processing Officer / Document Controller
Company: Yellow Box Businessmen LLC
Location: Abu Dhabi, Dubai
**Job Description**:
We are on the lookout for a dynamic and experienced Case Processing Officer/ Document Controller to lead our team of immigration consultants. This role is pivotal in driving our company's revenue growth through effective sales strategy formulation and execution.
Key Responsibilities:
Team Leadership: Manage and mentor a team of Immigration Consultants and Administrators to ensure the delivery of high-quality services to our clients.
Sales Strategy: Develop and implement sales strategies to drive revenue growth and achieve sales targets.
Client Satisfaction: Handle a high volume of various immigration cases while ensuring a consistently high satisfaction rating from our clients.
Training & Development: Proactively identify areas for development within the immigration team, providing ongoing training and conducting regular performance reviews.
Regulatory Compliance: Keep the team updated with the latest immigration processes and legislation to ensure compliance.
Escalation Management: Act as the first point of contact for any client escalations, resolving issues promptly and efficiently.
Expert Advice: Add value to our services by offering expert advice on all matters related to immigration.
Audit & Process Improvement: Manage immigration audits to ensure compliance with legal requirements and local practices. Implement process improvements as needed to meet necessary standards for immigration processing.
Desired Skills and Experience:
l Minimum of 2 years of experience in the immigration industry.
l Strong leadership and team management skills.
l Excellent knowledge of immigration processes and legislation.
l Proven track record in sales and achieving targets.
l Exceptional communication and interpersonal skills.
l Ability to work under pressure and meet deadlines.
Pay: AED2,500.00 - AED3,500.00 per month
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