Telecaller

6 months ago


Dubai, United Arab Emirates ID VISION Full time

Job Summary:
We are seeking a dynamic and results-driven Telecaller to join our team. The primary responsibility of this role is to activate our old customer database, engage with existing customers, and generate sales leads. The Telecaller will play a crucial role in building and maintaining positive relationships with customers while contributing to the overall success of our sales and marketing efforts.

Key Responsibilities:
Customer Activation: Reach out to the existing customer database to activate and re-engage with past clients.

Outbound Calls: Conduct outbound calls to customers to understand their needs, promote products, and generate sales leads.

Lead Generation: Identify and qualify potential leads through effective communication and probing.

Database Management: Maintain accurate and up-to-date records of customer interactions and transactions in the CRM system.

Customer Relationship Building: Build and maintain positive relationships with customers, addressing their inquiries and concerns.

Sales Support: Collaborate with the sales team to provide support in achieving sales targets.

Feedback Collection: Gather feedback from customers to improve products and services.

**Requirements**:
Education: High school diploma or equivalent.

Experience: Proven experience as a Telecaller or similar customer service/sales role.

Communication Skills: Excellent verbal communication and active listening skills.

Customer-Centric: Strong customer service orientation with a focus on customer satisfaction.

Sales Acumen: Basic understanding of sales principles and techniques.

Team Player: Ability to collaborate with team members and contribute to a positive team environment.

Organizational Skills: Strong organizational and multitasking abilities.

Technology Proficiency: Familiarity with CRM systems and basic computer skills.

Language Skills: Proficiency in English; knowledge of additional languages is a plus

Experience: 1-2 Years

**Job Types**: Full-time, Permanent

Pay: AED2,500.00 - AED3,500.00 per month


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