Digital Marketing Executive
7 days ago
**Role**
**Your Responsibilities Will Include**
- Client Management - To ensure excellent customer service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction by receiving incoming calls and Outbound calls in a professional manner.
- Customer Relationship - To provide end-to-end support to customers (walk-ins and phone calls), ensure the availability of committed products, and ensure on-time delivery.
- Customer Retention - Solve customers’ issues related to orders, pick-up, delivery, and quality.
- Digital Marketing - To manage SEO and Campaign activities in order to maximize ROI. Promote products through digital channels to secure growing revenue.
- Answer "incoming or outgoing calls and provide chat support" about product availability, quality, order status, and delivery status.
- Build constructive dialogues with customers and propose alternate product choices in the event of the non-availability of requested products.
- Maintain the accuracy of all data and verify the same for all customer services.
- Perform SEO activities (keyword research, image optimization, organic traffic, conversion rates, user engagement, link building, web analytics tools, etc.).
- Provide creative ideas for content marketing and update website.
- Collaborate with designers to improve user experience.
- Manage PPC campaigns across various digital platforms.
- Track, report and analyze website analytics and PPC initiatives and campaigns.
- Research and analyze competitor advertising link.
- Keep up to date with the latest trends and best practices in SEO and SEM.
- Perform other duties as and when needed.
**Ideal Profile**
**Skills Required**:
Minimum - Graduate with minimum of 3 years work experience in customer support / service(SEO & PPC).
Preferred - Experience in Ecommerce, Igaming, and BPO sector is advantage.
**Salary**: AED2,500.00 - AED5,000.00 per month
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