Cashier
2 weeks ago
**Job Summary**
As a Cashier in our hybrid hospitality establishment, you will be responsible for managing transactions, providing exceptional customer service, and ensuring a seamless experience for our guests. You will handle cash, process payments, and assist with various front-of-house tasks to support the smooth operation of our establishment.
**Key Responsibilities**
- **Transaction Management**:
- Accurately process cash, credit, and debit transactions using point-of-sale (POS) systems.
- Handle cash, provide change, and issue receipts with high attention to detail.
- Reconcile cash drawer at the beginning and end of each shift, ensuring accuracy.
- **Customer Service**:
- Greet guests warmly, address their inquiries, and provide assistance as needed.
- Resolve any issues or complaints related to transactions in a professional manner.
- Maintain a positive and friendly demeanor to enhance the guest experience.
- **Operational Support**:
- Assist with opening and closing procedures, including cash handling and POS system setup.
- Collaborate with front-of-house staff to ensure smooth service and guest satisfaction.
- Monitor and restock cashier station supplies as needed.
- **Reporting and Documentation**:
- Maintain accurate records of transactions and daily sales reports.
- Report any discrepancies or issues with the POS system or cash drawer to management promptly.
- **Compliance and Security**:
- Adhere to all cash handling policies and procedures.
- Ensure compliance with health and safety regulations and maintain a clean and organized work area.
- **Additional Duties**:
- Support other departments as needed, including assisting with guest check-ins and check-outs in a hotel setting.
- Participate in ongoing training and development to enhance skills and knowledge.
**Qualifications**
**Education**: High school diploma or equivalent; additional certification or coursework in hospitality or business is a plus.
**Experience**: Previous experience in a cashier or customer service role, preferably within the hospitality industry.
**Skills**:
- Proficient in using POS systems and handling cash transactions.
- Strong numerical and organizational skills with attention to detail.
- Excellent communication and interpersonal skills.
- Ability to handle challenging situations with professionalism and patience.
- **Attributes**:
- Friendly and approachable with a focus on delivering exceptional guest service.
- Reliable, punctual, and able to work flexible hours, including evenings and weekends.
- Ability to work efficiently both independently and as part of a team.
**Working Conditions**
**Environment**: Fast-paced and dynamic hospitality environment.
**Physical Requirements**: Standing for extended periods, occasional lifting of moderate weights, and manual dexterity for handling transactions and POS equipment.
**Experience**:
- Cashier: 2 years (preferred)
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