Housekeeping Supervisor
2 days ago
**Company Description**
Themes from the adventurer Ibn Battuta's travels influence the architecture and style of the property, with intricate design. This 5-star hotel in Dubai is ideally located for travelers who wish to take advantage of all Dubai offers, with shopping and beaches close by. Choose Oaks Ibn Battuta Gate for your city stay in Dubai.
For travelers seeking freedom, independence, and space. Oaks Hotels & Resorts offers spacious contemporary serviced studios and suites across Australia, New Zealand, Asia, and the Middle East. Effortless short or long stays unfold with peace of mind and all the essential comforts.
The Housekeeping Supervisor is responsible for ensuring that the appearance and environment of all guest rooms meet the highest standards set by Minor Hotels. He or she trains, leads, and works with all housekeeping Team Members to provide exceptionally clean, neat, and well-maintained guest rooms and corridors. The supervisor also manages the room attendants on the floor and public area attendants in the hotel public area and conducts inspections daily.
- Ensure that all public, guest-facing, and back-of-house areas of the hotel are properly cleaned at all times.
- Ensure health & safety requirements are adhered to.
- Ensure that all staff are aware of and follow departmental SOPs and LSOPs
- Coach and guide new members of the team, putting in place proper orientation training and ongoing training and development for team members.
- Assist in managing relationships with other colleagues.
- Ensure records are maintained for linen inventory, uniforms, and other items as applicable.
- Ensure that lost and found articles are stored properly and that the correct logs are maintained.
- Ensure that par levels of linen, towels, and uniforms are current, and in line with inventory.
- Develop and maintain a motivational working environment within the department and positive relations with other departments.
- Train staff to become multi-skilled in all facets of housekeeping.
- Initiate measures to minimize all wastage of materials and amenities used in the department.
- Ensure that proper key controls are in place.
**Qualifications**
- High school diploma or equivalent required; a diploma or certification in Hospitality Management or a related field is preferred.
- At least 2-3 years of housekeeping experience in a luxury or five-star hotel.
- Previous supervisory experience in a housekeeping role is highly preferred.
- Strong leadership and team management skills.
- Excellent attention to detail and organizational skills.
- Ability to handle multiple tasks and work in a fast-paced environment.
- Strong communication skills, both verbal and written.
- Ability to train and motivate housekeeping staff.
- Strong problem-solving and decision-making abilities.
- Proficiency in housekeeping software and property management systems (e.g., Opera, or similar).
- Good knowledge of cleaning equipment and supplies.
- Understanding of health and safety regulations and practices in housekeeping.
- Fluency in English is essential; knowledge of additional languages (such as Arabic or Russian) is a plus.
- High level of integrity and professionalism.
- A service-oriented mindset with a focus on guest satisfaction.
- Physical stamina to perform the duties of the role (e.g., lifting, standing for extended periods).
- Sensitivity to working in a multicultural environment, especially in a diverse setting like Dubai.
- First Aid and CPR certification is a plus.
- Any certifications related to cleaning and hygiene standards would be beneficial.
**Additional Information**
The position is a Cluster role
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