Workshop Manager
5 months ago
**Job description**
**Workshop Operations Management**:
- Plan, organize, and coordinate daily workshop activities, including repair and maintenance services, scheduling, and vehicle inspections.
- Ensure adherence to standard operating procedures (SOPs) and safety guidelines.
- Monitor workshop efficiency and productivity to optimize workflow and minimize downtime.
- Oversee the inventory of spare parts, tools, and equipment, and ensure their availability when needed.
**Team Leadership**:
- Recruit, train, and mentor workshop staff, including technicians, mechanics, and support personnel.
- Set performance goals and conduct regular evaluations to assess individual and team performance.
- Foster a positive work environment, encouraging teamwork and a strong sense of commitment.
**Customer Service**:
- Ensure exceptional customer service delivery by resolving customer complaints and addressing their concerns promptly and professionally.
- Interact with customers to understand their needs and provide appropriate advice on vehicle repairs and maintenance.
**Quality Control**:
- Maintain high-quality service standards by conducting regular inspections and quality checks of work carried out by the team.
- Implement continuous improvement strategies to enhance service quality and efficiency.
**Budgeting and Cost Control**:
- Develop and manage the workshop budget, monitoring expenses, and identifying areas for cost optimization.
- Make data-driven decisions to improve operational efficiency and profitability.
**Health and Safety Compliance**:
- Ensure compliance with health and safety regulations in the workshop environment.
- Implement safety training programs and enforce safe working practices among workshop staff.
**Technical Expertise**:
- Stay updated with the latest automotive technologies, repair methods, and industry trends.
- Provide technical support and guidance to the workshop team when dealing with complex repairs.
**Qualifications and Skills**:
- Bachelor's degree or equivalent in Automotive Engineering, Mechanical Engineering, or related field.
- Proven experience in automotive repair and maintenance, with at least 10years in a managerial/supervisory role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities to interact with staff and customers effectively.
- In-depth knowledge of automotive systems, parts, and repair techniques.
- Problem-solving and decision-making aptitude in a fast-paced environments
- Ability to work under pressure and meet tight deadlines.
- Knowledge of health and safety regulations related to the automotive industry.
**Salary**: AED10,000.00 - AED15,000.00 per month
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