Medical Insurance Coordinator

3 weeks ago

Sharjah, United Arab Emirates Dr ashok menon medical centre Full time

**ROLES AND RESPONSIBILITY**
- Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
- Document basic insurance information in the patient’s file for quick reference
- Process and submit insurance claims daily
- Monitor and follow-up on outstanding claims
- Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
- Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
- Record all financial discussions with patients in their file
- Contact patients who have not kept their financial agreement within a 5-day grace period to collect payment following the financial plan
- Prepare and mails patients’ statements each month on a regular billing cycle
- Make collection calls
- Solidify the financial agreement with the patient, such as payment amount and schedule
- Follow through with correspondence regarding collection when unable to contact the patient on the telephone
- Prepare and send uncollected accounts to collections or small claims court with employer approval and follow through as needed
- Represent employer in small claims court, if necessary
- Monitor patients whom collection agencies have contacted
- Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
- Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
- Handle all inquiries concerning insurance daily

**KNOWLEDGE / SKILLS / ABILITY**
- Knowledge of English composition, grammar, spelling, and punctuation
- Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)
- Ability to maintain composure and professionalism when exposed to stressful situations
- Ability to engender trust from the doctors, co-workers, and patients
- Ability to work cooperatively with management, staff, and patients
- Ability to prioritize, organize, and complete tasks in a timely and independent manner
- Ability to accept constructive criticism
- Ability to understand and follow written and verbal instructions
- Ability to collect data, establish facts, draw valid conclusions, and maintain confidentiality
- Ability to communicate and express thoughts and ideas competently
- Ability to quickly grasp relevant concepts regarding duties and responsibilities
- Has a positive attitude about the practice, the services provided, and the products sold
- Increases knowledge and skills through self-study and by attending courses and seminars
- Has dependable job attendance and can be relied on the follow through with assigned tasks

**Job Types**: Full-time, Permanent

**Salary**: AED5,000.00 - AED8,000.00 per hour

**Experience**:

- medical insurance coordinator: 2 years (required)

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