Recreation Manager

5 months ago

Ajman, United Arab Emirates AccorHotel Full time

Practice professionalism in every situation with management, guests and Heartists, treating each person with respect and integrity.
- Be responsible for the safe, fun and memorable experience the guests and members receive in the Kid’s Club and activities operations.
- Promoting healthy and fun activities for the children of the resort guests and members. Scheduling to ensure activities and events start on time and last the duration.
- To ensure that all Child Care procedures are in place and the area related to children activities is as per standard requirements.
- To ensure children are logged in and out of the area with due care and concern.
- To oversee all areas relating to children’s activities and devise a range of activities for all ages and abilities.
- Supervise to ensure maximum safety at all times and control of all children during supervised activity/play sessions
- To set-up, promote & operate children’s events to achieve department children’s activity budgets through the active promotion of revenue generating activities
- Responsible for member and guest retention by creating a memorable experience for the children and parents.
- Maintain positive guest relations at all times, including in-house guests, day guests, and telephone enquiries.
- Maintain the confidentiality policy for all spa guests and Heartists.
- Receive and respond to all guest concerns, comments or complaints with discretion and urgency.
- Personally greet all incoming VIP guests and provide tour of facility.
- Communicate guest preferences to relevant departments and Heartists.
- Answer any guest’s billing questions or concerns, provide rational and reasonable solutions and resolve disputes in a prompt and professional manner.
- Inquire as to the guest experience and level of satisfaction with treatments and services.

**Qualifications**
- Previous Spa or Hospitality experience is a must in managerial capacity.
- Previous team handling experience is a must.
- Excellent communication and organizational skills.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Previous Spa or Hospitality experience preferred

**Additional Information** Visa Requirements**:
Please note that you must be eligible to live and work in the United Arab Emirates. We will assist successful applicants with the visa process and provide flights and accommodation.***

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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