Customer Service and Sales Executive

2 days ago


Dubai, United Arab Emirates ServiceSouk Full time

The job requirements include the following:

- Handling inquiries with professionalism and respect for the customers time and requirements
- Clarifying and capturing complete customer requirements, ensuring customer requests are fulfilled on time, and all service quality criteria are met
- Engaging in presales activities and ensure consultative sales have a high success ratio
- Pitching and selling the products most suited based on the customer needs
- Providing support to suppliers and conducting coordination activities for fulfilling customer requests
- Being able to effectively handle customer complaints and knowing how to mange customer expectations while ensuring customers get the best experience and outcome
- Being able to problem solve on your own utilizing all the tools and resources available, and thinking outside of the box when needed
- Being able to go the extra mile for both customer and supplier needs when required
- Should have experience with effectively using various customer support tools and platforms
- Are able to handle pressure and to multi-task and knowing how to organize time
- You are a team player with a supportive and empathic personality and a can-do attitude
- Have prior experience in making outbound sales calls via a Call Center is a plus
- Fluent in written and spoken English with neutral accent. Speaking Arabic is a plus.
- Demonstrated excellence in your career: e.g. previous awards in the field of customer service; quick advancement in your career

**Salary**: AED3,000.00 - AED4,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service (preferred)


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