Waiter /waitress
1 month ago
Job Role: To be responsible for serving food and beverage to guests. To ensure personalized, courteous and friendly service to all guests in a gracious and professional manner in accordance with management standards/procedures. Display proactive hospitality through positive personality with both guests and co-workers. Take pride in all facets of your service to include quality, appearance and cleanliness for yourself and your outlet. Smile is to be a part of the uniform.
KEY RESPONSIBILITIES **To maintain the highest level of guest satisfaction and strive for perfection and excellence. ** To ensure regular guests are recognized and acknowledged by calling them with their family name. **To be informative, friendly, communicative and professional to the guests, but do not be over friendly. ** To know daily specials, promotions and run out items. **To set up the outlet according to the set standard and ensure all your tables are aligned and set as per standards. ** To ensure that guest set up is placed according to their food orders and extra covers are removed. **To ensure that the correct methods of service are performed in a sequenced manner as per the standards/procedures. ** To respect requirements of host guest. **To maintain 100% accuracy of guest orders and it’s delivery on time. ** To approach and interact guests with confidence and ease. **To keep serving station tidy at all times. ** To have flexibility in monitoring multiple tables. **To coordinate food pick up with kitchen and monitor food and beverage quality. ** To follow procedure as trained for guest orders, write neatly and clearly on the guest check, double check your order. **To be responsible for generating KOTs and checks in the Micros. ** To be fluent in operation of micros POS system. **To prepare mise end place for the following shift, set up for next guest/ shift ** To follow cashiering procedures, report problems immediately to your supervisor. **Prepare guest checks, charge vouchers and receive payment (cash, credit card or room charge) and post in micros on time, in the case of in-house hotel guest, check the name, room number and post the check to the room account. ** To close the micros at the end of the shift and count the collected cash and credit payments. **To prepare the remittance of funds and send the collected to the drop box safe ** To secure and arrange the cash float for money exchange. **To keep outlet manager informed of any suspicious circumstances or irregularities. ** To fill associate side duties checklist in coordination with the captain / supervisor. **To fill out breakage reports when needed. ** To control wastage in outlets
REQUIRED EDUCATION & EXPERIENCE **Vocational qualification in food & beverage and/or any initial training, as long as the person is highly motivated by the sector and that his/her level of commitment and skills have been validated**
Pay: AED1,200.00 - AED1,400.00 per month
**Experience**:
- server: 1 year (preferred)
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