Front Desk Supervisor

8 months ago


Dubai, United Arab Emirates Millennium Hotels & Resorts Full time

We are looking for the below position.
- **Front Desk Supervisor (Night) - Arabic Speaker**

**Responsibilities**:

- Execute the daily functions of arrival and departure for guests.
- Perform registration process by obtaining data from guest and by observing the established guidelines.
- Review all Group Resumes, VIP reports, daily business reports.
- Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working.
- Comply at all times with Accor standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
- Cash handling and credit processing as required, to include Gift Card redemption.
- To support the Concierge or Telephone Operator as required.
- Resolve guest complaints or otherwise follow up with manager.
- Review room queue and work with Housekeeping to expedite turnover.
- Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
- Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
- Post applicable charges for late check-outs requests.
- Respond to queries positively.
- Follow department policies, procedures and service standards, including all safety policies.

**Requirements**:

- Broad knowledge of the hotel industry
- Prologic and Wishnet Software Knowledge
- Ready Join immediately


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