Customer Service Representative

7 months ago


Dubai, United Arab Emirates Elite Courier Company Full time

Elite Co. Dubai is currently looking for a dynamic **Customer Service Executive** to be part of our ever-growing Eliters

Job Purpose: Act as a liaison, provide product/ services information, answer questions, and resolve any emerging problems that our customers might face with accuracy and efficiency.

The Person:

- Excellent communications skills in English, Arabic a plus
- Confident, willing to support clients, can handle work pressure
- 2 -3 years of experience in CSR/ Call Centre/ Customer Support
- Courier/ Logistics/ Delivery service experience is an added advantage
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Proficiency in Microsoft Office (Excel, Word & PowerPoint)
- Excellent communication in **English **(written & verbal) and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Customer orientation and ability to adapt/respond to different types of customers

Should you think you are the right person for the role, feel free to send us your CV.

We have a distinct culture and teams of passionate individuals wanting to create something better for our clients, our colleagues, and the community we operate in. Our daily decisions are anchored by our core values: Trust, Customer Centricity, Innovation, Action-Bias, and Excellence.

Elite Co. is an equal opportunity employer that is committed to diversity, that individual talent has unique abilities, and we value our differences. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, origin, disability or other characteristics protected by the applicable law.

**Salary**: AED4,000.00 - AED4,500.00 per month

Application Question(s):

- Are you available on immediate base?

**Experience**:

- customer service: 5 years (required)
- Courier/ Logistics: 3 years (required)
- GCC/ UAE: 3 years (required)


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