Data Integration

4 weeks ago

Dubai, United Arab Emirates The Emirates Group Full time

Job Purpose: We have an exciting opportunity for a Data Integration & Product Owner to join our dnata Travel team. The objective of this role is to support all client implementation and onboarding processes for the assigned portfolio within dnata Travel Management from a management information and reporting perspective. The Data Integration & Product Owner will also drive overall performance by identifying ways to improve customer implementation experience and prioritising ideas based on customer value and complexity. They will also contribute to the customer acquisition strategy and client retention strategy, serving as a liaison between customers and the sales, CRM and operations team including identifying and resolving gaps in the customers' business programme including processes, systems and products. Key Responsibilities Plan - Provide status reporting to assigned line of business for their projects, validating priorities & timelines and ensuring the technology and client implementation is being conducted in alignment with business objectives. - Embed the adoption of project management processes & techniques to drive the delivery of the reporting solutions to ensure deliverables are met in terms of quality, quantity and timelines against the agreed SLA Deploy - Accountable for the technological set-up of our internal systems in accordance with contractually agreed terms and scope of services. Coordinate with relevant internal and external stakeholders to ensure incoming client systems requirements are successfully managed as part of the implementation plan. - Support Sales and Business Development teams both in DXB and the regions with regards to RFP responses, tenders and presentations where required. - Collaborate with various internal stakeholders & external IT vendor teams for the systems that are feeding booking & transactional data to Travel insight (e.g.: BI, ACE, Travelogix etc.) Lead - Develop and leverage relationships with stakeholders to define & deliver solutions to agreed timelines and costs - Lead the implementation and onboarding of corporate clients from a reporting perspective demanding various outputs (Weekly feeds, Monthly reporting, real-time dashboards etc.) - Lead the timeous delivery of accurate data to our global partner - Lead the data governance & data quality capabilities with operations to produce consistent data & meaningful reports - Source the Travel insight data from multiple systems & consolidating it to make meaningful info & seamless experience for the end users. External Execute - Lead the discovery or proof of concept sessions for Travel insight demonstrations with CRM & Sales teams attending the regular internal and external meetings. - Deliver client integration requirements for a diverse range of corporate accounts and business stakeholders - New Business requirements / enhancements from all regions to manage the business analysis of deliverables agreed in the Program Increment (PI) - Undertake scope, feasibility and benchmark assessments for new products and projects as required.
Qualifications & Experience: Experience - Commercial or Sales - At least 5+ years within the travel, tourism, leisure industry or in Commercial & Sales - Experience in project management role is an advantage Knowledge/Skills - Strong knowledge of the global travel industry, including competitor activity - Strong understanding of systems and technical architecture of solutions, with the ability to speak to different stakeholders, technical and non-technical, at the right level - Analytical mind-set, quick to understand complex business scenarios and situations - Strong knowledge of travel related systems, data requirements and reporting standards - Strong analytical, numerical and problem-solving skills - Strong negotiation skills - Strong knowledge of business improvement processes

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