Telephone Operator

2 weeks ago


Dubai, United Arab Emirates The First Collection Full time

Overview:
Born in the heart of Dubai, The First Collection embodies a blend of authentic, value-driven experiences, emphasising comfort and ease in each bespoke accommodation. Our hotels, each teeming with its own character, transcend conventional stays, offering immersive experiences designed for genuine connections. Adorned with contemporary elegance, our spaces beckon guests into a haven of warmth and style, all set against the vibrant backdrop of Dubai’s illustrious neighbourhoods. Each of our hotels serves as an urban retreat where the excitement of the city is complemented by serene moments at Soluna Restaurants and Beach Club on The Palm Jumeirah. Our guests are given access to a world of exclusivity, comfort, diverse dining, and private access to our beach club’s Mediterranean-inspired charm, seamlessly blending the essence of an unparalleled urban resort experience.

As part of The First Group, the region’s pinnacle in award-winning lifestyle hotels and investment solutions, The First Collection stands as more than a hotel brand - it is a commitment, a passion, and a journey into Dubai’s finest.

**The First Collection Marina**

Ready to join Dubai's dynamic hospitality landscape? Become a part of our valued team at The First Collection Marina, where we are dedicated to excellence in hospitality.

Found in the city's iconic Dubai Marina, The First Collection Marina features 493 stylish rooms and suites, many boasting breathtaking maritime views while its top-notch facilities and amenities include a rooftop pool, in-house spa, and 24-hour gym. Exceptional dining experiences also await, including authentic Italian cuisine at Alloro and all-American BBQ at the Blacksmith Bar & Eatery.

Blending urban energy and maritime serenity, The First Collection Marina is steps away from Dubai Marina’s waterfront promenade and The Walk at JBR, while neighbouring attractions can be quickly accessed with our shuttle service. Additionally, guests can enjoy complimentary getaways to Soluna Restaurants and Beach Club, The Palm.

Join us in delivering incredible hospitality experiences in one of the world's most exhilarating destinations. The next chapter in your career awaits at The First Collection Marina.

**Job Description**:

- Ensure brand standards, policies and procedures are adhered to at all times.
- Maintain complete knowledge of all hotel features/services, hours of operations, al hotel restaurant food concepts, menu price range, dress code and ambiance, all hotel room types, numbers/names, layout appointments, amenities and locations, all hotel room rates, special packages and promotions, daily house count and expected arrivals/departures scheduled daily group activities, names and locations of meeting/banquet rooms, room availability status for any given day.
- Maintain cleanliness throughout the areas.
- Organize and implement all special needs, personal preferences and amenity distribution in accordance to the department’s standards and procedures.
- Answer and direct all external incoming telephone calls following the standard telephone etiquettes.
- Takes In Room Dining orders from the guests over the telephone. Enters order into MICROS system.
- Communicates special instructions to the kitchen and expediters.
- Handles guests’ complaints and takes action to resolve problems.
- Accepts and relays guests messages, either manually, written or through voice mail system.
- Maintain and update Opera telephone Directory.
- Prepare any admin related tasks delegated by the line manager.
- Takes request for wake up calls and follows through to ensure guests receive their wake up call at the requested time.
- Greets guests with a cheerful and pleasant voice during the conversation.
- Responds to emergency situations calmly, effectively, according to hotel guidelines.
- Actively participate in sending and distributing all incoming and outgoing faxes and messages.
- Understand and know all SOPs for fire evacuation, your role and what is required in Emergency situation.
- Successful completion of the training / certification process.
- Develop and maintain positive and productive working relationships with other employees and departments. Support all co-workers and treat them with dignity and respect.
- Follow, comply and ensure that all guests are checked-in and out from the DTCM e-service portal and CID systems.
- Follow, comply and ensure that all service requests and incidents either requested by a guest and/or associates are logged into FCS/e-connect software in a timely manner.
- Perform any other works as and when assigned by the supervisor and/or management.

Desired Skill & Expertise:

- At least 1+ years experience working at the reception or as a telephone operator in a 4* property with 250+ inventory.
- 1 year experience Front Office computer literacy
- Excellent communications skills with Proficiency in speaking and writing English.
- Team player with excellent planning, organizing skil


  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Carlton Downtown Hotel Full time

    **TELEPHONE OPERATOR DUTIES AND RESPONSIBILITIES**: Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Places outgoing calls. Receives guest messages and deliver the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel...

  • Telephone Operator

    5 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **TELEPHONE OPERATOR**: **Job ID **:1813 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Telecom AED 1,200.00 - 1,200.00 **Other Benefits **:UAE Labor Law (Hotel Benefits) **GCC Driving License **:No **Description: - Speaks clearly, distinctly, and with a friendly, courteous tone. Uses...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates Emirates Grand Hospitality Full time

    **A)** **Responsibilities and Duties**: - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. - Provides information about hotel services to...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    **Job description** - Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. Wake-up call services. - Provides information about hotel services...

  • Telephone Operator

    3 weeks ago


    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    Answers incoming calls. - Directs call to guest rooms, staff, or departments through the switchboard or PBX system. - Places outgoing calls. - Receives guest messages and deliver the same to the guest. - Logs all wake-up call requests and performs wake-up call services. Wake-up call services. - Provides information about hotel services to guests. -...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Beehive HR Full time

    One of our client - A luxury hotel in Dubai is looking for a Telephone Operator to shape unforgettable guest interactions. As a communication expert, guide calls, provide concierge assistance, and uphold our luxury standards. Bring polished etiquette, quick problem-solving, and tech-saviness to the role. Enjoy competitive compensation and benefits while...

  • Telephone Operator

    2 weeks ago


    Dubai, United Arab Emirates Al Habtoor City Hotel Collection Full time

    _**Job Summary**_ - Handling all normal duties connected with the operation of the telephone. - Department and any other duties which may be assigned by the Service Express Manager. - To develop a thorough knowledge of the Front Office department’s operation procedure and to work close with the other department of the Hotel, to ensure and efficient guest...

  • Telephone Operator

    2 days ago


    Dubai, United Arab Emirates Airwerks Car Repairing Full time

    **Key Responsibilities of a Telephone Operator**: - Answering incoming calls and directing them to the appropriate party or department - Providing information to customers about services, products, or policies - Placing outgoing calls on behalf of customers - Transferring calls to the correct extension or department - Maintaining records of calls placed and...

  • Telephone Operator

    7 months ago


    Dubai, United Arab Emirates Hilton Full time

    A Telephone operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephone operator, you will accept, deliver and respond to Guest and management messages,...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Novotel World Trade Centre Dubai Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. Do what you...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates The First Group Full time

    Overview: **About the First Collection at Jumeirah Village Circle** Unleash the explorer in you at The First Collection at Jumeirah Village Circle, an upscale hotel located in in the heart of JVC. Our 491 well-appointed rooms and suites make for the perfect retreat after a busy day of discovering the city, or attending business meetings. Centrally located,...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates SWISSOTEL Full time

    **Company Description** "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Telephone Operator

    5 months ago


    Dubai, United Arab Emirates Dubai Marine Beach Resort & Spa Full time

    Responsibilities: Answering Calls: Respond to incoming calls promptly and courteously, providing information, directing calls to the appropriate departments, or taking messages as necessary. Call Routing: Route calls to the appropriate personnel or department, ensuring a smooth and efficient flow of communication. Call Screening: Screen and prioritize...


  • Dubai, United Arab Emirates MODERN BAKERY L.L.C DUBAI Full time

    Telephone Operator Duties - Answer incoming calls and provide assistance to customers - Direct calls to the appropriate departments and personnel - Provide basic information about company services and policies - Listen to customer inquiries and provide solutions - Record customer interactions in the company database - Troubleshoot customer issues Telephone...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Aravi Hotel Full time

    We are looking for a young, vibrant, and energetic telephone operator who have IDS background and will undertake a variety of day-to-day front office tasks. You will be an integral part in ensuring that our front office operations run smoothly and are successful in supporting other business activities. hotel experience must. **Salary**: AED1,000.00 -...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates Grand Mercure Hotel and Residences Dubai Airport Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Telephone Operator

    6 months ago


    Dubai, United Arab Emirates AccorHotel Full time

    Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

  • Telephone Operator

    5 months ago


    Dubai, United Arab Emirates Aravi Hotel Full time

    We are looking for a Hindi conversation young, vibrant, and energetic telephone operator who have IDS background and will undertake a variety of day-to-day front office tasks. You will be an integral part in ensuring that our front office operations run smoothly and are successful in supporting other business activities. hotel experience must. **Salary**:...

  • Telephone Operator

    5 months ago


    Dubai, United Arab Emirates Apt Resources Full time

    **TELEPHONE OPERATOR**: **Job ID **:1606 **Location **:Dubai - United Arab Emirates **Industry **:Hospitality / Tourism / Recreative **Functional Area **:Front Office / Reception AED 500.00 - 1,500.00 **Other Benefits **:Accommodation, Food, Medical Insurance, Uniform Laundry, and Ticket for every 2 years. **GCC Driving License **:No **Description:


  • Dubai, United Arab Emirates Medical Specialists Centre Full time

    We are looking for a female telephone operator. Key Responsibilities: - Answering Incoming Calls - Appointment Scheduling - Handling Inquiries - Relaying Messages - Internal Communication **Requirements**: - High school diploma or equivalent. - Experience as a telephone operator or in a customer service role is an advantage. - Excellent verbal...