Program Implementation Executive

2 months ago


Dubai, United Arab Emirates Educational Consultants Full time

**Job Title: Program Implementation Executive**

**Role Description: This is a Client Support and Implementation**
- **Client Guidance and Support**: Serve as the primary point of contact for clients (school coordinators and teachers) across UAE and Qatar. Provide professional guidance on the orientation, activation, and implementation of products. Ensure teachers and coordinators are well-versed in test activations and content requests.
- **Product Orientation and Implementation**: Facilitate the correct usage of our products in schools. Stay updated on all related systems (school platforms, teacher interfaces, orientation kits, etc.) to ensure smooth product integration and usage.
- **Telephonic Product Support**: Conduct regular telephonic outreach to schools, offering support for product usage and ensuring overall system health. Gather feedback to maintain high service quality.
- **Sales Support via Tele-calling**: Assist the sales team by arranging appointments with school stakeholders through cold calling and updating the school's contact details and interactions in the system.
- **Post-Order Client Follow-up**: Maintain regular communication with schools post-product purchase to ensure smooth product implementation and to resolve any subsequent issues or concerns.
- **Issue Escalation**: Identify any significant issues or noteworthy best practices observed during school visits or client interactions and promptly inform senior management.
- **Customer Satisfaction Management**: Monitor and manage the Customer Satisfaction Index to ensure that it remains at or above the desired levels. Ensure that client preferences and specific needs are anticipated and addressed.
- **Administrative Support**: Maintain up-to-date client profiles and back-end files to ensure smooth operations. Perform necessary updates, edits, and administrative tasks as required by the organization.

**Key Performance Indicators (KPIs)**:

- **Successful Implementation**:

- Measure: Minimum number of complaints or issues reported during product implementation.
- Target: 95% successful roll-out with mínimal errors or escalations.
- **Risk Analysis and Troubleshooting**:

- Measure: Effective identification and resolution of potential risks before they affect client satisfaction.
- Target: All reported risks are addressed within the set response time.
- **Schedule Adherence**:

- Measure: Timelines in completing project tasks, including client training, follow-ups, and product activation.
- Target: 100% adherence to established project timelines.
- **Project Completion Rate**:

- Measure: Percentage of projects successfully completed within the designated scope.
- Target: At least 95% of all assigned projects must be completed on time and within scope.
- **Task Completion**:

- Measure: Percentage of tasks assigned that are successfully solved or completed.
- Target: 100% of tasks completed on time with satisfactory outcomes.
- **Resource Utilization**:

- Measure: Efficient use of internal resources, including time, team members, and tools, during project execution.
- Target: Achieve optimal resource utilization for all tasks and projects.
- **Scope Control**:

- Measure: Maintaining control over the scope of work while avoiding scope creep or overextension of services.
- Target: 100% adherence to scope as defined in project or task briefs.
- **Client Feedback & Satisfaction**:

- Measure: Client satisfaction ratings gathered from feedback forms, surveys, and direct communication.
- Target: Maintain a client satisfaction score of 4.5 out of 5 or higher.

Pay: AED4,000.00 - AED5,000.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Excellent knowledge in Ms office and excel

**Language**:

- Rate your communication skills in english (required)

License/Certification:

- UAE driving license (required)

Application Deadline: 07/11/2024
Expected Start Date: 15/11/2024


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