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Operations Executive
2 weeks ago
Your Responsibilities:
Scope 1: Shipment Handling
- Process the day to day operational tasks, including receiving client bookings from sales/pricing agent and liaising with pricing team for client quoting
- Provide sales person (Lebanon, UAE, KSA, Kuwait) with full visibility and updates on their shipment status to ensure unified communication with clients
- Negotiate and book cargo with shipping lines/ Airline and review the shipment documents
- Create the job on the system to ensure accurate billing and coordinate with accounting team on client invoicing
- Follow up on completion of delivery order of respective clients
- Follow closely with agents on shipment ETA progress and update client accordingly
- Collect from the agent the shipping invoice after cargo departure and validate all relevant details
Scope 2: Client Servicing
- Relay agent and shipment details to client, Track and communicate shipment status
- Upsell GES services to existing customers and build long term business relationships
- Maintain excellent client relationship by performing post-shipment satisfaction survey
- Ensure positivity and resilience while handling client and shipping difficulties
Scope 3: Reporting
- Update your transaction report to be submitted to operations supervisor by end of day, showing number of handled shipments, shipping details, and status
- Keep track of your ongoing shipments and coordinate with supervisor for any escalations
The successful applicant to be considered for this position must meet the following:
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