Spa Butler

**Position**: Spa Butler (Full time #535891)

**Property / Office**: Emirates Palace, Abu Dhabi

**Location**: Abu Dhabi, United Arab Emirates

**_Responsibilities:_**
- Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
- Support company’s philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
- Support company’s philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement
- Keep the work area clean and neat at all times.
- Follow all Standards and Procedures as taught by Spa Operations Supervisor.
- To ensure that a high standard of service is maintained throughout the Spa.
- To maintain an inventory of supplies for the operations of the spa
- To attend daily line-ups, weekly and monthly spa meetings
- Will be expected to assist with various demonstrations and events
- Must attend all training courses as deemed necessary and must adhere to training as set down by the Spa Operations Supervisor
- Must have the ability to courteously interact and answer all spa and hotel-related questions with guests
- Assist in all areas of the spa as and when necessary
- Will perform as a professional, with a friendly business attitude, and conduct all duties and responsibilities as required by the position or assigned by the Spa Operations Supervisor
- Will be responsible for maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness and wellness center, spa suites, and pool. These should be kept in a neat, tidy, and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards
- Will have attention to detail and be able to arrange spa items in a decorative manner.
- To assist in the smooth flow of the guests' journey throughout the day
- Will be expected to aid therapists in setting up for treatments and clearing away after.
- Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen
- Assist with cleaning of pool area outside of operating hours and ensure all standards are maintained throughout the day
- Set up of fitness and wellness center and ensure all standards are maintained throughout the day
- To perform all daily assigned spa attendant tasks
- Courtesy to guests and other members of staff at all times
- To attend to guests in waiting areas and fitness center and pool. Ensuring that they are comfortable as well as offering refreshments
- Will perform as a professional, with a friendly business attitude, and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager
- Will greet each guest with a smile and acknowledge guests even in passing
- Will proactively offer assistance to all spa guests when necessary

**Skills and requirements**:

- High school Diploma or Degree or suitable equivalent
- 2-year experience in related job
- Previous experience in the same role in a luxury hotel is preferred
- Good written and verbal skills
- Physically agile, and able to stand for extended periods

**Advertised**: 24 Jul 2023 Arabian Standard Time
**Applications close**: 24 Nov 2023 Arabian Standard Time