Waitress/waiter
2 weeks ago
**JOB SUMMARY**
As a Waiter/Waitress, you are expected to provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations.
**CANDIDATE PROFILE**
- Minimum 2 years’ experience in F&B Operations and in the same role
- Excellent communication skills (oral and written)
- Committed to delivering high level of customer satisfaction
- Positive attitude
- Excellent grooming standards
- Flexibility to respond to a range of different work situations
- Ability to work on your own or in teams
**CORE WORK ACTIVITIES**
As a Waiter/Waitress, you are responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent guest experience. A Waiter will also be required to have extensive knowledge of menu offerings. Specifically, you will be responsible for performing the following tasks to the highest standards:
- To be punctual every time you are scheduled to work
- Report at work according to the Grooming standard
- To ensure the guests receive prompt, friendly, personalized service
- To perform the service standards according to the outlet’s SOP.
- To utilize product knowledge to accurately answer any questions from guests and to recommend items to guests specifications
- To meet our guests’ needs by suggestively selling our menu to fit their circumstances
- To act as final check on the quality of food and drinks before they are served to our guests
- To assist your superiors in maintaining standards by communicating any problems in your work surroundings
- To notify your superior(s) of any special guest query
- To assist your colleagues whenever possible should they need help and to ask for help should the situation demand assistance
- Spot sweeping areas of the restaurant and clearing any unneeded chinaware, glassware and silverware from tables
- To charge all food and beverages via micros efficiently and correctly adhering to company cashiering procedures
- To assist Stewarding staff by stacking all operating equipment properly
- To complete any set up duties or closing duties assigned to the station
- To practice “full hands in and full hands out” throughout the shift
- To ensure all Health, Safety Systems and Practices are adhered to
- To attend all scheduled training
- To ensure all policies and procedures laid down by the management are adhered to
- To keep yourself informed on events in the outlet and in the area
- To be flexible in assisting in different areas of the outlet in response to business and client needs
**Job Types**: Full-time, Contract
COVID-19 considerations:
COVID-19 vaccination and booster required
**Experience**:
- Waiter/Waitress: 2 years (required)
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