Customer Service Representative

3 weeks ago


Dubai, United Arab Emirates Careers International Full time

Position Summary:
As a Customer Service Representative for our telecom company, you will be responsible for providing excellent customer service and support to our valued customers. You will handle inquiries, complaints, and technical issues related to our telecommunications products and services. This role requires strong communication skills, problem-solving abilities, and a customer-focused mindset.

**Responsibilities**:
Troubleshooting:
Diagnose and resolve technical issues with customers' telecom products and services, including internet connectivity, phone services, billing inquiries, and other related problems.

Account Management:
Assist customers with billing inquiries, service changes, upgrades, and downgrades. Maintain accurate customer records and update account information as needed.

Product Knowledge:
Develop a deep understanding of our telecom products and services to provide accurate information and promote upselling opportunities to customers.

Escalation Management:
Escalate complex or unresolved issues to the appropriate departments or supervisors while maintaining ownership and ensuring timely follow-up.

Documentation:
Document customer interactions, inquiries, and resolutions accurately in the customer relationship management (CRM) system. Prepare reports or summaries as required.

Customer Satisfaction:
Strive to meet or exceed customer satisfaction goals by delivering exceptional service and building strong relationships with customers.

Compliance:
Adhere to company policies, procedures, and regulatory requirements while handling customer interactions and safeguarding customer information.

**Qualifications**:
Education: High school diploma or equivalent. Additional relevant certifications or training in customer service or telecommunications is a plus.

Experience: Prior experience in customer service, preferably in the telecommunications industry, is highly desirable.

Communication Skills: Excellent verbal and written communication skills with the ability to explain technical concepts to non-technical customers clearly and concisely.

Problem-Solving: Strong analytical and problem-solving skills to diagnose and resolve customer issues effectively.

Empathy and Patience: Ability to empathize with customers and demonstrate patience, especially in challenging situations.

Adaptability: Flexibility to adapt to changing processes, technologies, and work schedules in a fast-paced environment.

Team Player: Ability to collaborate with team members and cross-functional teams to provide excellent customer service and achieve team goals.

**-Fluent in English and Arabic**

**Salary**: AED2,000.00 - AED2,500.00 per month

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 1 year (preferred)



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