Receptionist
3 months ago
Represent our company’s products and services, starting with a deep and comprehensive understanding and following with consumer research to identify how our solutions meet needs.
- Greet and welcome Patients as soon as they arrive at the office while keeping our smile and positive attitude.
- Open the patient file on the system and update the file as per booked service.
- Making confirmation for the booked appointment per each patient and department, informing for any cancellation and rescheduling if necessary, depending on the situation.
- Direct visitors to the appropriate person and rooms for getting the procedures.
- Make sure waiting area is not overcrowded all the time and serving the patient smoothly and quickly.
- Answer, screen and forward incoming phone calls when needed or direct to call back sheet
- Ensure reception area is tidy and presentable, with all necessary stationery and material.
- Doing outbound calls to minimize The NO SHOW percentage when required.
- Maintain office security by following safety procedures and controlling access via the reception desk
- Balancing the cash register and generating reports for Cash and debit sales.
- Accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every customer.
- Processing refunds and exchanges, resolving complaints.
- Maintaining a clean workspace.
- Perform analytical and data entry task
- Confidentially manage patient accounts
- Schedule patient visits and answer pre-visit questions, including about billing
- Ensure compliance with professional standards & regulatory requirements
- Provide patient information and recommended procedures & treatments
- Discuss cost of service, insurance coverage, and payment options with the patient
- Work as a team player to ensure each patient receives the best service possible
- Assist in locating funding for special procedures or other patient needs
- Scan documents into patient charts
- Advise patients and families regarding treatments, procedures, medications, and continuing care.
- Assist care team with setting goals for quality assurance and best practices
- Provide community resources and referrals for continuing care
Pay: From AED3,500.00 per month
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