Telephone Operator Hilton Abu Dhabi Yas Island
1 month ago
Telephone Operator | Hilton Abu Dhabi Yas Island
A Telephone Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.
**What will I be doing?**
As a Telephone Operator, you will accept, deliver and respond to Guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Telephone Operator contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:
- Achieve positive outcomes from Guest queries in a timely and efficient manner
- Accept and deliver all messages correctly and promptly for both Guests and management
- Ensure all wake up calls take place at the correct time
- Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
- Handle emergency calls immediately and relay comprehensive and accurate information, as required
- Demonstrate a high level of customer service at all times
- Comply with hotel security, fire regulations and all health and safety legislation
- Attend appropriate training courses, when required
- Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
- Follow company brand standards
- Assist other departments, as necessary
**What are we looking for?**
Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Positive attitude and good communication skills, especially on the telephone
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
- Competent level of IT proficiency
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Previous experience in a customer-focused industry
**What will it be like to work for Hilton?**
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
-
Telephones Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephones Operator - Hilton Abu Dhabi Yas Island A Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept,...
-
Telephones Supervisor
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeTelephones Supervisor - Hilton Abu Dhabi Yas Island A Telephones Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. **What will I be doing?** As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and...
-
Cluster Reservations Agent
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCluster Reservations Agent - Hilton Hotels in Yas Island In your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. A Cluster Reservations Agent will serve as the main contact...
-
Groups Coordinator
3 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeGroups Coordinator - Hilton Abu Dhabi Yas Island A Groups Coordinator will ensure the effective coordination and administration of all group bedroom bookings, as per the group reservations procedure. **What will I be doing?** As Groups Coordinator, you will ensure the effective coordination and administration of all group bedroom bookings, as per the...
-
Cluster Reservations Agent
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeIn your role, you will be working as Cluster Reservations Agent for three iconic properties on Yas Island: Hilton Abu Dhabi Yas Island, The WB Abu Dhabi, Curio Collection by Hilton and DoubleTree by Hilton Abu Dhabi Yas Island Residences. A Cluster Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must...
-
Room Controller
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeRoom Controller - Hilton Abu Dhabi Yas Island A Room Controller assists in daily Front Office operations and works with customers and Guests to serve their needs and provide an excellent customer service experience. **What will I be doing?** As Room Controller, you will assist in daily Front Office operations and work with customers and Guests to serve...
-
Laundry Attendant
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeLaundry Attendant - Hilton Abu Dhabi Yas Island A Laundry Attendant is responsible for supporting laundry operations and providing pressing, sewing, and similar services to deliver an excellent Guest and Team Member experience. **What will I be doing?** As a Laundry Attendant, you are responsible for supporting laundry operations and providing pressing,...
-
Recreation Attendant
2 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeRecreation Attendant - Hilton Abu Dhabi Yas Island A Recreation Attendant is responsible for ensuring the guest experience whilst they enjoy the Hotel’s Recreation facilities, including the Pool and Spa area. You will be responsible for the distribution of Pool towels to resort guests and provide them with a warm and sincere welcome. Monitoring the guest...
-
Commercial Coordinator
2 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommercial Coordinator - Hilton Abu Dhabi Yas Island As Commercial Coordinator, you will fully support, from administrative, customer service, and sale lead development perspectives, the Sales team to develop future and repeat business. Specifically, you will be responsible for performing the following tasks to the highest standards. **What will I be...
-
Telephones Operator
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephones Operator accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?** As a Telephones Operator, you will accept, deliver and respond to Guest and management messages,...
-
Waiter/waitress - Hilton Abu Dhabi Yas Island
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeWaiter/Waitress - Hilton Abu Dhabi Yas Island A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Team Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and...
-
Waiter/ess Hilton Abu Dhabi Yas Island
4 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeWaiter/ess | Hilton Abu Dhabi Yas Island A Waiter/ess is responsible for serving guests in a friendly, timely, and efficient manner to deliver an excellent Guest and Team Member experience while having extensive knowledge of menu offerings. **What will I be doing?** As a Waiter/ess, you are responsible for serving guests in a friendly, timely, and...
-
Housekeeping Attendant
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeHousekeeping Attendant - Hilton Abu Dhabi Yas Island A Housekeeping Attendant will support all Housekeeping and Laundry with guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests. **What will I be doing?** As Housekeeping...
-
Chief Steward
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeChief Steward - Hilton Abu Dhabi Yas Island A Chief Steward trains, supports, and motivates the Back of House Team to deliver an excellent Guest and Team Member experience while managing cleaning schedules, moving and storing necessary equipment, and observing safety guidelines. **What will I be doing?** As a Chief Steward, you are responsible for...
-
Spa Therapist
5 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeSpa Therapist - Hilton Abu Dhabi Yas Island A Spa Therapist is responsible for providing professional treatments and services for guests, including but not limited to body and facial treatments, massages, home care advice and tour of the facilities. Maintaining safety and cleanliness and ensuring guest satisfaction regarding all areas of Spa services in...
-
Commis Iii
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommis III - Hilton Abu Dhabi Yas Island A Commis III is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis III, you are responsible for preparing and presenting high quality dishes to deliver an...
-
Commis Ii
6 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommis II - Hilton Abu Dhabi Yas Island A Commis II is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis II, you are responsible for preparing and presenting high quality dishes to deliver an...
-
Telephones Supervisor
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeA Telephones Supervisor assists the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies. **What will I be doing?** As a Telephones Supervisor, you will assist the Front Office Manager with daily operations and ensures on-time and accurate handling of Guest and...
-
Night Auditor
7 months ago
Abu Dhabi, United Arab Emirates Hilton Full timeNight Auditor - Hilton Abu Dhabi Yas Island A Night Auditor maintains the professional financial standards of the hotel by managing end-of-day reports, ensuring accuracy, and reporting anomalies. **What will I be doing?** As Night Auditor, you will maintain the professional financial standards of the hotel by managing end-of-day reports, ensuring...
-
Commis Ii Pastry
3 weeks ago
Abu Dhabi, United Arab Emirates Hilton Full timeCommis II Pastry - Hilton Abu Dhabi Yas Island A Commis II Pastry is responsible for preparing and presenting high quality dishes to deliver an excellent Guest and Team Member experience while consistently contributing to departmental targets. **What will I be doing?** As a Commis II, you are responsible for preparing and presenting high quality dishes to...