Reservation Internship

Assist in the effective operation of the Reservations department, to meet the business goals of the hotel.
- As an intern you will learn on the job, as well as E Learning:
- Standard Operating Procedures.
- upselling, achieving set revenue targets by months.
- Selling Strategy, rates, packages, groups and booking status of the hotel.
- Process and respond within 24 hours to reservation requests and inquiries according to company standards.
- Handle daily trace/follow up reports according to departmental requirements.
- Check expected arrivals 1, 3 and 7 days prior according to SOP and reconfirm bookings.
- Maintain effective office administrative procedures within the department that will safeguard and detect double-bookings, non-guaranteed bookings, filing errors and other inaccuracies.
- To be up-to-date with current information and data of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets & promotion, spa and health club, and other services and facilities.
- maximizing quality levels of product and service, and guest satisfaction. Ensure all issues relating to guest satisfaction are raised, monitored, and followed up on a timely basis.
- Monitor daily arrivals by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
- Maintain a motivational working environment within the department, and with other colleagues in the hotel
- Understand how the Sales office, Group Sales Department and Front Desk relate to the Reservation Department.
- Be knowledgeable about local seasonality and events.
- Proactively promote other sister properties in our group
- Liaise with the Accounting Department information on Reservation procedures, reports and operational problems and payments of commission.
- To provide assistance and friendly gesture to local representatives of tour operators and travel agencies.
- Taking, amending and cancel reservation details as applicable. Confirming the method of payment. Replying to every request for information within the timeline specified by the hotel
- To attend hotel events, daily shift briefings and training to improve professional skills.

**Qualifications**:

- Currently studying Hotel Management or related field
- Available for 6 months internship
- Passion for excellence in service and team-work
- Eye for detail to achieve operational excellence
- Determination to succeed
- Excellent English skills

**Additional Information**:

- Relocate to remote area