Floor Manager

4 weeks ago


Dubai, United Arab Emirates Social Distrikt Restaurant & Lounge Full time

As a Floor Manager you will be responsible for ensuring smooth daily operations on the restaurant floor, managing staff, and providing excellent customer service to enhance the dining experience.

**Key Responsibilities**:

- **Operational Leadership**: Manage the restaurant floor, coordinating with kitchen and bar staff to ensure efficient service flow.
- **Customer Service**: Ensure all guests have a positive experience, handling inquiries, special requests, and complaints promptly and professionally.
- **Staff Supervision**: Supervise, coach, and motivate floor staff to maintain high performance, including waitstaff, bartenders, and hostesses.
- **Quality Control**: Monitor service standards, cleanliness, and presentation, adhering to the brand's guidelines for excellence.
- **Training & Development**: Conduct training for new hires, assist in skill development, and perform regular performance evaluations.
- **Inventory & Supplies**: Monitor stock levels of supplies, work with suppliers, and coordinate with the kitchen for inventory needs.
- **Health & Safety Compliance**: Ensure compliance with health and safety regulations, performing regular checks to maintain a safe environment for staff and guests.
- **Event Coordination**: Assist in the planning and execution of events, ensuring proper setup and staff allocation.
- **Reporting & Feedback**: Generate reports on daily operations, guest feedback, and staff performance, and communicate insights to the management team.

**Requirements**:

- **Experience**: Minimum of 2 years of experience in a similar role within the food and beverage industry, ideally in a high-volume restaurant or hospitality venue.
- **Skills**: Strong leadership and interpersonal skills, excellent problem-solving abilities, and the capacity to work efficiently under pressure.
- **Customer-Focused**: Passionate about delivering high-quality service and creating memorable experiences for guests.
- **Knowledge**: Understanding of F&B service procedures, health and safety standards, and basic business operations.
- **Availability**: Willingness to work flexible hours, including evenings, weekends, and holidays.

As the Floor Manager, you will play a pivotal role in enhancing guest satisfaction and driving team success in line with Social Distrikt's commitment to extraordinary hospitality experiences.

**Job Types**: Full-time, Permanent

Pay: AED5,000.00 - AED10,000.00 per month

Ability to commute/relocate:

- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Can you join immediately?

**Education**:

- Diploma (required)

**Experience**:

- Floor Manager: 2 years (required)
- Restaurant: 2 years (required)

Application Deadline: 15/12/2024


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