IT Assistant

**We are hiring for the Retail IT Assistant position to join our company in Sharjah Head Office.**

**Salary Dhs. 3,500 to 5,000**

**Job Location: Sharjah**

**Roles & Responsibility**
- Diagnose and troubleshoot technical issues, including account setup, Bio Metric Access
- Administration, POS systems, computers, tablets, printers, scanners, CCTV systems, and other retail technologies for both store and corporate settings.
- Assist in the setup and maintenance of cash registers, barcode scanners, receipt printers, and CCTV surveillance systems across store locations and corporate offices.
- Provide prompt and efficient technical support to store and corporate users via in-person, phone, or remote communication channels.
- Manage the inventory of IT hardware and peripherals, ensuring availability and functionality across store and corporate operations.
- Perform basic administration tasks on Windows Servers, including user provisioning and maintaining Active Directory (AD) accounts across store and corporate environments.
- Monitor and schedule user backup jobs across store and corporate environments

**Requirements**:

- Proven experience in delivering IT support, preferably within retail, encompassing store and corporate environments.
- Proficiency in troubleshooting a wide range of hardware, software, and network-related issues, including familiarity with CCTV systems.
- Basic Windows Server administration.
- Experience with AD user provisioning and management.
- Strong communication skills and the ability to interact effectively with both store and corporate users.
- Excellent multitasking abilities, attention to detail, and a methodical approach to problem solving.
- Flexibility to adapt to non-standard business hours, including weekends and holidays, to meet store and corporate operational needs

**Job Types**: Full-time, Permanent

**Salary**: AED3,500.00 - AED5,000.00 per month

**Experience**:

- Retail: 3 years (preferred)