Ticketing Executive

2 months ago


Dubai, United Arab Emirates Mondial Group Full time

We are seeking a dynamic and detail-oriented Ticketing Executive to join our team. As a Ticketing Executive, you will be responsible for managing ticketing operations to ensure seamless transactions and exceptional customer service. Your duties will include assisting customers with ticket bookings, processing payments, resolving inquiries, and maintaining accurate records.

**Responsibilities**:

- Assist customers with booking tickets through various channels including online platforms, phone calls, and in-person interactions.
- Provide information on ticket availability, prices, seating arrangements, and promotional offers.
- Process ticket payments accurately and efficiently.
- Issue tickets to customers and ensure they receive confirmation of their bookings.
- Handle customer inquiries, complaints, and issues related to ticketing promptly and professionally.
- Collaborate with other departments or external partners to coordinate ticketing operations effectively.
- Maintain updated knowledge of industry trends, regulations, and best practices related to ticketing.
- Keep accurate records of ticket sales, transactions, and customer interactions.
- Contribute to improving ticketing processes and procedures to enhance efficiency and customer satisfaction.

**Requirements**:

- Bachelor's degree or equivalent experience in a related field.
- Previous experience in ticketing, customer service, or a similar role preferred.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency in computer systems and ticketing software.
- Flexibility to work evenings, weekends, and holidays as required.
- Ability to provide exceptional customer service and resolve issues effectively.

Pay: AED2,000.00 - AED4,000.00 per month

**Experience**:

- Ticketing: 1 year (required)

**Language**:

- English (required)
- Malayalam (required)


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