Customer Service Representative
1 week ago
**Job description**:
**Responsibilities and Duties**:
- Liaise with members of the public and provide advice on car park facilities, parking issues, and services in a friendly and courteous manner.
- Address customer queries and complaints promptly and effectively, aiming to resolve any issues in a timely manner.
- Assist customers with parking space allocation and ensure a smooth parking experience.
- Prepare and issue invoices for clients, ensuring accuracy and timeliness.
- Maintain detailed accounts for car park clients, including tracking payments, balances, and outstanding dues.
- Perform regular reconciliation of accounts to ensure all transactions are accounted for correctly.
- Monitor and manage accounts to identify discrepancies and resolve them efficiently.
- Handle call centre tasks, including answering inquiries, processing bookings, and providing information about car park services.
- Assist in administrative tasks related to car park operations, including filing reports, processing payments, and updating customer records.
**Skills & Qualifications**:
- A background in Accounting, Finance, or related fields (Degree/Diploma preferred).
- Proven experience in spreadsheets (Excel), accounting, invoicing, and reconciliation
- Previous customer service experience in a similar setting (car park, retail, or hospitality) is an advantage.
- Experience with invoice preparation and account maintenance.
**Benefits**:
- Visa and Medical Insurance are provided.
- 12 hours shift, 6 days a week.
**Pay: AED2,400.00 per month
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