Head Waiter

Head Waiter(Job Number: HEA000021)

Description
- Present customers with food/beverage recommendations, take their orders and relay to kitchen and/or bar staff accordingly
- Supervise and serve food/beverages according to the brand’s set procedures and standards to ensure outstanding customer service
- Take charge of customers’ bill payments and complaints and escalate complex issues to the Supervisor
- Supervise and follow up on the execution of food/beverage preparation techniques in accordance with the brand and report non-conformities to the Manager
- Participate in achieving set targets for the brand shop
- Participate in the restaurant’s opening / closing duties, including counting / recording tips whille ensuring the respect of the norms and internal standards
- Prepare and send the daily order to the storekeeper to refill the needed items
- Conduct, upon need, briefings for the assigned team members

**Qualifications**:

- Technical Degree in Food and Beverage or Hospitality Management
- Minimum 3 years of experience in F&B operations / Café, out of which 1 year in a similar role
- Fluency in English
- Commercial Understanding: level 1
- Communication Skills: level 2
- Cultural Awareness: level 1
- Customer Focus: level 1
- Driving and Achieving results: level 2
- Initiative: level 2
- Teamwork: level 2

Organization: New Shanghai

Primary Location: United Arab Emirates-Al Reem Mall

Schedule: Full-time

Unposting Date: Ongoing