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Global IT Service Desk

2 months ago

Abu Dhabi, United Arab Emirates ParamInfo Full time

**Experience**:3-5**Posted**:07 Nov,2022**Location**:United Arab Emirates**Global IT Service Desk**

**Work Location : Abu Dhabi**

Job description:

- At least 24 months of telephone based I/S Help Desk or Service Desk experience within a large call center environment.
- Able to demonstrate strong verbal customer service skills including their ability articulate words and talk to customers on both a personal as well as technical level.
- Able to demonstrate their writing skills which will include their ability to take detailed notes, proper spelling, punctuation, grammar, etc.
- Ability to understand and follow technical documentation
- Using a call tracking or IT service management System.
- Ability to maintain focus and handle multiple tasks or conversations at the same time
- Tracking customer calls and recording detailed and accurate information in Service Desk issue tracking system in a timely manner.
- Monitoring tickets entered into the Service Desk issue tracking system; following up with referral technician and contacting user after resolution for quality control purposes.
- Able to fix the systems - Mac book, Iphone, Androids, PC Desktops
- Able to diagnose the systems. and to fix it

**Required Skills**:
**Skill**

**Years**

**Months**

**Global IT Service Desk**

**5**

**0**

**I/S Help Desk**

**5**

**0**

**Service Desk experience**

**5**

**0**

**Tracking customer calls**

**5**

**0**

**Monitoring tickets**

**5**

**0**

**Remote Desktop Applications**

**5**

**0**

**Remote Assistance**

**5**

**0**

**TeamViewer**

**5**

**0**

**PCAnywhere**

**5**

**0**

**Go2MyPC**

**5**

**0**

**Hardware troubleshooting**

**5**

**0**

**Mac OS**

**5**

**0**

**iOS iPhone**

**5**

**0

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