Sales Support Consultant

2 weeks ago


Dubai, United Arab Emirates MetLife Full time

**JOB PURPOSE**:
Perform various sales support activities to optimize the sales outcome and maintenance of accuracy of the sales force.

**JOB DESCRIPTION**:

- Resolve complex issues, requests, and problems for clients through research, investigation, and interfacing with other departments.
- Educate sales force on features and guidelines.
- Submit RFP and coordinate with the intermediary and UW team to ascertain that all is in good order.
- Regularly maintain Salesforce with data accuracy update, logging of account & opportunity information and follow up with RMs to ensure details are updated.
- Fill in details of the account on Bizflow & submission to UW upon confirmation of an opportunity,
- Prepare G100 to be attached on the 1st page of the confirmed TOB.
- Communicate with the RM of the details missing in order to finalize the G100.
- Send the duly filled G100 to the RMs for their review, approval and then submit to UW team.
- Maintain log sheets for Life & Medical tailor-made quotes.
- Send requests of Endorsement or Termination as per the RMs or broker’s request.
- Submit P.O. on Ariba as per the team’s requirements such as events / products and coordinate with Procurement / Marketing teams.
- Assist the team with submission of official receipts for reimbursement.
- Fill in for sales managers when they are on leave.
- Prepare Salesforce reports whenever requested by RMs.
- Include submission of weekly pipeline & renewal reports to the manager & data analytics team respectively.
- On Renewals, requisition of RAS, renewal letters or revisions as required by RMs / brokers / direct clients.
- Centralize team documents and process map all key processes in a team shared drive.
- Capture team meeting minutes.

**QUALIFICATIONS, EXPERIENCE, & SKILLS**:

- 5+ years relevant experience
- Undergraduate degree
- Experience in the usage of Salesforce, Bizflow, Compass, Ariba.

**COMPETENCIES REQUIRED**:

- Strong customer focus.
- Strong verbal and written communication.
- Moderate relationship building and management.
- Proficient understanding of products, services, processes and systems supported.
- Proficient problem solving and analytical skills.
- Keen attention to details and cautiousness when releasing terms / TOBs



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